Housing Response Officer

5 days ago


London, United Kingdom Ackerman Pierce Full time

**Duties Include**:

- Oversee daily schedule of operatives and take responsibility for deployment of operatives, relaying relevant job guidance and information as appropriate.
- Multitask and prioritise in regard to emergency, urgent and routine jobs, non-appointed tasks, variations, follow on jobs, cancelled and suspended jobs and ensure the relevant IT systems are accurately updated every time.
- Knowledge of the Landlord and Tenants Act, Protection from Eviction Act and other related legislation
- Undertake back office (CRM queue) and reception duties.
- Support residents with information about a range of other queries, e.g. income, taking payments, leasehold, tenancy, parking and environmental.
- Accurately diagnose customer repair issues using the system diagnosis tool (Keyfax) and supplement with your own knowledge and experience

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. We will also pay for your DBS if we place you and keep it up to date during your time with us. Including an Ackerman Pierce welcome packto

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on


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