Customer Service Advisor

2 weeks ago


Ellesmere Port, United Kingdom JOB commercial Full time

Monday to Friday, 8:30am-5:00pm
- Hybrid Working Options
- Bonus Scheme
- 25 days holiday rising to 27 days after 2 years service
- Pension scheme
- Childcare Vouchers
- Eyecare Vouchers
- Discounted Health club scheme
- Sharesave Scheme
- Cycle 2 Work Scheme

**Do you want to work for a highly successful organisation?**

**Do you want feel valued?**

**Are benefits and perks important to you?**

My client, a growing organisation specialising in a niche product are looking for a new team member to join their customer research team. The main purpose of this role is to research projects to a high level using the telephone, internet and other communication sources.

Key responsibilities will include:

- Collecting intelligence from industry professionals
- Achieving set targets around call quantity, call quality, call time and call volume
- Being responsible for your own work and meeting the department quality standards
- Managing/prioritising your own workload on a daily basis
- Liaising with other colleagues within the business
- Dealing with customer queries
- Building relationships with contacts within the industry
- Detail-oriented, flexible, energetic and methodical
- Self-sufficient, self-motivated, resilient, determined, assertive, good objection handler
- Capable of working under pressure to tight deadlines and prioritising
- Strong planning, organisation and time management skills
- Determined to exceed targets and objections
- Dependable - takes responsibility for own actions, keeps commitments
- Excellent communicator, with an efficient and polite phone manner
- Good written and verbal communication skills are also crucial, as is the ability to be flexible to adjust to fluctuating workloads

**Job Types**: Full-time, Permanent

**Salary**: £22,800.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Ellesmere Port



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