Weekend Retail Receptionist

2 days ago

Thanet, United Kingdom Wren Kitchens Full time

**About The Role**:
Our Retail Receptionists are the face of our showrooms. They are the first to interact with our customers by providing a warm welcome, whilst also supporting our Showroom Management Teams with their administration tasks.

**Hours of Work**: 15hrs per week (working both Saturdays and Sundays only)

**Main Responsibilities**:

- Primarily, provide an excellent customer experience by meeting and greeting all customers coming into the showroom, advising them of our products and design process over busy weekend days
- Answering any internal/external phone calls whilst proactively contacting customers to confirm their upcoming kitchen designer appointments
- Have good knowledge of the designer dashboard to support the sales process
- Support the Management team with tasks such as monitoring the showroom diary for availability and cancellations, the roll out of rotas, facilitating conference calls and staff reviews
- Assist in the creation of performance-based reporting, monitoring staff performance and task outcomes
- Measure the quality of customer experience via follow-up calls after quotations. Also liase with the Installations Team and Customer Service for customer queries and feedback
- Carry out H&S/stock checks to submit to Head Office as and when required

**What we offer**:

- A fantastic team environment
- Excellent training and development programmes
- Fantastic career progression
- High-quality IT equipment and software
- 25 holiday days (pro rata)

**About You**:

- Must have a professional attitude and appearance
- Must be proactive and able to respond to Ad Hoc tasks
- Must have strong IT skills and be proficient in Microsoft Office Suite
- Possess strong verbal and written skills
- Previous receptionist experience is desirable but not essential

**About The Company**:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story

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