Claims Handler

5 days ago

Birmingham, United Kingdom NFP Europe Full time

**Summary**: The main responsibility of a Claims Handler at NFP is to provide administration of clients claims.

This will include providing advice to clients on claims process, issuing and administering claims forms, managing the process from end to end with insurers and Loss adjusters for settlement. You will be required to provide technical claims advise to the Servicing/Sales account executives.

**Essential Duties and Responsibilities**:

- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
- Manage client’s claims including advice on whether a claim is covered.
- Issue and administration of claim forms
- Issue claims settlement cheques.
- Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
- Input data onto the office systems.
- Liaise with Insurers, Loss Adjusters and other third parties regarding the administration of claims.
- Provide technical and administrative support to the Directors and Account Executives.
- Undertake other duties as assigned by Team Manager
- Run and amend client report

**Skills and Competencies**:

- High level of inter-personal skills - Ability to build successful, mutually beneficial business relationships.
- Communication skills - able to communicate to people with various levels of knowledge, face to face, over the telephone and in writing.
- Strong negotiation skills
- Planning, organisational and time management skills.
- Problem solving.
- Computer literate and thorough understanding of Company software.
- Good IT skills in particular Microsoft Word/Excel/Outlook
- Report writing.

**Compliance Responsibilities**:

- Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times
- Comply with the relevant compliance, Treating Customers Fairly, Training & Competence and, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm at all times
- Keep up to date with all relevant product, legislative and technical changes, as required
- Follow appropriate ethical standards within the firm at all times

**Requirements**:

- Good knowledge of property, liability, accident, and motor classes of general insurance
- Working knowledge of all other classes of general insurance.
- Good knowledge of FCA regulatory requirements.
- Good knowledge of our full range of services and Terms of Business.
- Good attention to detail and ability to prioritise work

**Education and/or Experience**:

- Relevant insurance qualifications or equivalent experience.
- “A” Level standard in education an advantage.

**Certificates, Licenses, Registration**:None

**Physical Demand**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

**NFP and You... Better. Together.**
- NFP is an inclusive Equal Employment Opportunity employer. _

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

Additional pay:

- Bonus scheme

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (required)

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