IT Support Analyst

3 days ago


London, United Kingdom X4 Group Full time

A banking client set within the London area is looking for an IT Support Analyst to work on a 6 month contract with 2/3 days in office, the majority of work will support the off boarding of staff, ticketing from Zendesk and dealing with office user queries.The environment is Office 365, Citrix & Hyper-V but server work isn't necessary it is more desktop.

IT Support Analyst Requirements:

- Experience in working in a Financial or Regulated setting
- Proactiveness in dealing with user queries
- Experience across Office 365, Zendesk, Citrix environments

IT Support Analyst responsibilities:

- Helping with morning checks in office for user queries
- Manage the helpdesk queues and ensure tickets adhere to SLA requirements
- Update and close tickets as required & assist colleagues to minimise number of open tickets
- Respond to ad-hoc and urgent requests
- Perform remote troubleshooting
- Assist and support other team members as required


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