Customer Service Support Assistant
1 week ago
The Customer Service Support Assistant is responsible for the successful operation of the NEP Service Desk. Teamwork is key in this role and the Customer Service Support Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated to the System Support Team personnel within predefined timescales, and in accordance with NEP Service Level Agreements.
The Customer Service Support Assistant role is pivotal to the NEP Cloud business and reputation as the Customer Service Support Team is the first line contact for support and maintenance, it is therefore important that those successful in appointment to this role maintain a respectful, courteous and supportive demeanour at all times.
The Customer Service Support Team process a vast number of standard service requests which require data to be input into the NEP Cloud solution. There are however some requests that are varied and unique so would require a more concentrated focus, it is therefore important to identify these calls and seek guidance from the wider NEP team to ensure an effective resolution.
It is the responsibility of the Customer Service Support Assistant to control the security protocols, outlined by NEP and the Host Trust, which ensure the safety and security of data and the controlled access to the system. This also involves responsibility for the strict control of the Authorised Named Users Lists.
NEP is a not-for-profit NHS Consortium that provides a centrally serviced, all-encompassing shared Finance and Procurement Cloud ERP system, that fully supports an ever-changing NHS National Agenda as well as incorporating Shared Service opportunities, NHS Procurement Strategy and Future Focus Finance Initiatives. NEP is the largest Consortium within the English NHS, ran by people who really understand and care about the NHS. Our Finance and Procurement Cloud solutions and services have been designed specifically for the NHS by the NHS.
The Customer Service Support Assistant is responsible for the successful operation of the NEP Service Desk. Teamwork is key in this role and the Customer Service Support Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated to the System Support Team personnel within predefined timescales, and in accordance with NEP Service Level Agreements.
The Customer Service Support Assistant role is pivotal to the NEP Cloud business and reputation as the Customer Service Support Team is the first line contact for support and maintenance, it is therefore important that those successful in appointment to this role maintain a respectful, courteous and supportive demeanour at all times.
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Customer Service Support Assistant
1 week ago
Stokesley, United Kingdom Northumbria Healthcare NHS Foundation Trust Full timeThe Customer Service Support Assistant is responsible for the successful operation of the NEP Service Desk. Teamwork is key in this role and the Customer Service Support Team work very closely together to ensure that all Service Desk calls are either managed and resolved, or escalated to the System Support Team personnel within predefined timescales, and in...
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