Secretarial Assistant

**A requirement of this role is for all staff to be double vaccinated against Covid-19.**

**Salary**: £10.30 per hour during 3-month probation, rising to £11.33 per hour upon successful completion of probation.

**Structure**:Tues to Fri 11:00am until 19:00pm and Saturday's 10:00am until 16:00pm (paid at 8 hours instead of 6)

**Company description**

ADHD 360 is a private healthcare provider specialising in the assessment, diagnosis and treatment of ADHD. Based administratively in Lincolnshire, ‘360’ has a national footprint with clinics in many towns and cities as well as a remote clinical capability allowing for services nationwide.

The founding Directors of ADHD 360 have set out to provide world-class services to our patients, learning from common mistakes, problems and barriers to success often found in state-funded national services. To that end, the processes and principles that underpin ADHD 360 are ‘different’, very much focused on the patient, and follow the HR principles of ‘right skills, at the right place and the right time’.

Our team does not find themselves overwhelmed with admin’ and paperwork, but will find that the supporting ways of working enable them to perform their primary role, providing good support for the clinical team who are providing world-class medicine.

ADHD 360 has a large patient list and several NHS contracts. Patients will not see any difference between a private patient and one we are treating under an NHS contract. We have streamlined processes, aggressive timelines for the patient pathway and we aim to titrate and optimise our patients within 12 weeks of assessment.

Admin / secretariat team members working with ADHD 360 will be part of a dedicated team, committed to patient excellence, and are expected to deliver their role with passion, ownership and commitment.

“This is the most rewarding job I have ever had” Ashlie, Ops Manager.

**Job description**

Our admin team is managed by Ashlie Thorpe, our Operations Manager.

The core elements of the role are:

- Scheduling a busy clinical diary
- Writing letters to GPs etc, to a high standard as these represent our medical standards to other professionals
- Working with our patients, helping them arrange appointments and assisting them to document their medical progress through the treatment pathway
- Clinical team liaison
- NHS liaison
- Preparing invoices

ADHD 360 has a strong learning culture, which is open transparent and honest. 360 does not believe in blame, and we build off our strengths and our learning.

Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.

**Essential qualifications**
- Competent and confident with computers
- Proficient with MS Office, especially Outlook, Word, and to a limited degree Excel
- Organisation skills and an ability to manage their own workload
- Strong telephone capabilities to be compassionate and yet still task-focused
- An ability to work on their own initiative yet be a key part of a team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure

**Competencies**
- Integrity - the role requires honesty and being ethical
- Dependability - the role relies on the post holder being reliable, responsible, dependable and fulfilling their obligations
- Attention to detail - the role requires a high level of attention to detail to ensure patient safety and to deliver ‘right first time’
- Confidence - the post holder must demonstrate confidence to the patient / families and also within the team, this should be built on professional competence and a measure of humility
- Team player - the post holder will be a key part of a team that shares goals, culture and an ethos built around delivery for our patient group. We are proactively encouraging 'double jabs' as well as promoting a covid aware lifestyle across the team that delivers safety for us all in the workplace
- Resilience - the post holder will be expected to be strong, to cope with the demands of providing healthcare to the ADHD patient group, and be capable of investing themselves in this responsibility.

**Behavioural focus**

The post holder will assist ADHD 360 to achieve point 3 of the current Business Plan:

- 3. Running a clinical service as an appropriate business, with meaningful performance metrics, including but not limited to_
- _the patient experience,_
- _the clinician experience,_
- _turnover and_
- _profit_

The post holder will also be expected to be a part of the team that delivers our culture:

- Culturally we need ADHD 360 to be sustainably: _
- _A place where we want to work_
- _A place where others seek to work_
- _A workplace of openness and honesty_
- _A place where feedback is given for the benefit of the task and the company_

**Benefits**:

- Casual dress
- Company pension
- On-site parking

**Job Types**: Full