Community Assistant

22 hours ago

Edinburgh, United Kingdom CA Ventures Full time

We are recruiting for a Community Assistant (CA) to play a key role within our Novel Student team at Silk Mill & Huxley Studios. The CA is a part-time position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform.

Reporting into the Property Manager, the CA will ensure that customer service, sales/marketing, and health & safety goals for the building are met or exceeded. The Community Assistant is a natural sales and people-person who understands the importance of customer service.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees. We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

Your Mission
- Promote a ‘residents first’ culture and ensure their expectations are met.
- Take responsibility for management of the office.
- Ensure that the customer service level is consistently high and the agreed service level agreement is followed.
- Assist with the sales and marketing of the residence, working with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year.
- Address complaints and breaches of the residence code of conduct with residents and parents, gathering relevant evidence and preparing written outcomes. Escalate to the Property Manager where necessary.
- Manage and communicate room cleans and reactive maintenance works.
- Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
- Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
- Deliver on customer satisfaction targets.
- Supervise on-site maintenance operations including planned preventative and reactive maintenance.
- Supervise housekeeping operations to ensure that the site always remains presentable.
- Implement and ensure that CA Standard Operating Procedures are adhered to by on-site staff and residents.
- Work with the central team and local teams to ensure that a variety of fulfilling and relevant events are carried out regularly.
- Support user engagement across the brand, with use of the company’s WeChat channel
- Any other ad-hoc tasks as requested by your manager.

Your Track Record
- Fluency in both English and Mandarin is required
- Excellent customer service and relationship-building skills required
- Leasing and sales strongly preferred; strong aptitude and interest in a wide range of marketing platforms
- Social media and digital marketing experience preferred
- An understanding of the Chinese digital landscape is required, including a proficient use of the Chinese social media platform WeChat

Your Style
- Passionate to get the job done
- True team-player eager to help drive the growth of the business
- Self-motivated and continuously demonstrating the ability to adapt, develop and learn
- People person who thrives in a fast-paced environment

**Job Type**: Part-time, Permanent

**Salary**: £11.00 per hour

  • Communications Assistant

    2 weeks ago

    Edinburgh, United Kingdom VISION POINT SYSTEMS LIMITED Full time

    Are you ready to step into the fast-paced world of sales and marketing, where no two days look the same? We’re on the hunt for a driven and creative **Communications Assistant** to join our team. You’ll work closely with a wide range of clients across multiple industries, helping to deliver engaging campaigns that get results. This is more than just a...

  • Communications Assistant

    3 days ago

    Edinburgh, United Kingdom VISION POINT SYSTEMS LIMITED Full time

    Do you enjoy connecting with people and building relationships? We’re looking for a Communications Assistant to join our dynamic team, working directly with clients across a variety of industries. This role is perfect for someone who thrives on conversation, enjoys collaborating in a team, and wants to grow in a supportive, professional, and fun...

  • Marketing Communications Assistant

    3 days ago

    Edinburgh, United Kingdom VP Event Management LTD Full time

    **Are you a creative thinker with a passion for content, branding, and all things marketing? Want to kickstart your career in a fast-paced, supportive team where your ideas are valued from day one? We’re looking for a motivated Marketing Communications Assistant to join us immediately!** This is a fantastic opportunity for someone who’s eager to grow,...

  • Community Living Assistant

    5 days ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £12.60 per hour Permanent, Full-Time, Part-Time 30 hours per week (Mon-Fri, 9am-3pm) Closing Date: 8 May 2025 Join our team of Community Living Assistants today! Are you passionate about empowering people with complex physical and learning disabilities? Do you thrive in a supportive team and want every day at work to truly make a...

  • Community Living Assistant

    5 days ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £12.60 per hour Permanent, Full-Time, Part-Time 30 hours per week Closing Date: 11 September 2025 Are you looking for a social care role, that can offer excellent work life balance, working Mon-Fri, 9am-3pm (with occasional evenings & weekends)? Then look no further... Join our team of Community Living Assistants today! Are you passionate...

  • Community Living Assistant

    5 days ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £12.60 per hour Permanent, Full-Time 30 hours per week Closing Date: 11 June 2025 Are you looking for a social care role, that can offer excellent work life balance, working Mon-Fri, 9am-3pm (with occasional evenings & weekends)? Then look no further... Join our team of Community Living Assistants today! Are you passionate about empowering...

  • Community Living Assistant

    2 weeks ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £18,864.25 pa (£12.06 ph) Permanent, Full-Time 30 hours Closing Date: 18 October 2024 Can you help us with our ongoing mission? At Capability Scotland, our mission is to deliver the highest quality services, tailored to the individual needs of disabled people. We work in partnership to create innovative solutions which enable our people to...

  • Community Care Assistant

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Ailsa Care Services Full time £20,000 - £30,000 per year

    Community Care Assistant (Males Only) Care Assistant£12.60/hour (+ holiday pay), Pension and mileage allowance (25p/mile)Permanent contracts for both P/T & F/T with guaranteed hours or flexible working patterns DUE TO CLIENT REQUIREMENTS WE CAN ONLY HIRE MALES FOR THIS POISTION. MYLIFE HOMECARE EDINBURGHDOMICILIARY CAREVACANCIES ACROSS EDINBURGHEXCITING...

  • Community Care Assistant

    3 days ago

    Edinburgh, United Kingdom MyLife Homecare Edinburgh Full time

    **VACANCIES ACROSS EDINBURGH!** The MyLife Edinburgh team offer private home-care services in Edinburgh. We are a friendly and caring team, dedicated in providing high-quality support to our service users. MyLife offers the gold standard in private care services, and therefore also offer the gold standard of training and support to our carers. We believe...

  • Community Living Assistant

    5 days ago

    Edinburgh, United Kingdom Capability Scotland Full time

    Edinburgh £12.60 per hour Permanent, Full-Time, Part-Time 30 hours per week Closing Date: 12 November 2025 Make a Difference Every Day as a Community Living Assistant Hours: Monday to Friday, 9am-3pm (occasional evenings and weekends) Location: Riccarton Hub, Research Avenue North, Edinburgh, EH14 4AP **Salary**: £19,708.92 FTE (£12.60/hour) Hours...