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Spanish Speaking Customer Service Agent
2 weeks ago
OPEN TO REMOTE CANDIDATES CURRENTLY BASED IN THE UK.
Who we are
We are currently hiring for contracted positions. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.
**The role**:
**As a GEC Educator, you will**:
- Resolve guest concerns and inquiries through connection and empathy.
- Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
- Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
- Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
- Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
- Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
**Qualifications**:
- Fluent in Spanish, written and verbal
- Minimum 1 year of customer service experience required.
- Contact centre experience considered an asset.
- Exceptional customer service skills including excellent verbal and written English communication.
- Ability to authentically connect with guests and resolve guest inquiries over the phone.
- Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.
- Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.
- Ability to work on a computer for up to 8 hours/day.
Schedule (Candidacy is dependent on ability to meet availability requirements):
- Shift times range from 7am to 5pm GMT on weekdays and 9am - 5pm BST on weekends
- Full-time is fully available during operating hours
**Hours expectations for United Kingdom**:
- Full Time is 40 hours per week.
**Work from home requirements**:
- A quiet, distraction-free, home office with a door you can shut.
- Access to a strong, reliable internet network
- Disciplined work ethic -a self-starter with the ability to work independently in a fast-paced environment.
