Support Worker

**Job Title**:Support Worker

**Company Role Profile**:PC1/1.5

**Grade**:1/2

**Responsible to**: Team Leader

**Purpose of Role**

To provide and promote person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities, behaviours that might challenge and require differing levels of support; to meet a range of complex social and health needs.

To work effectively as part of a team, undertaking tasks as detailed within a person’s care plan, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including: intimate personal care, practical tasks, appropriate communication and community involvement.

Contributes to care plans and support planning and supports the communication process with families and health and social care professionals.
- **Practical Assistance**

**In line with the agreed Care and Support plan:

- **
- **Encourage and support people to be independent and to exercise choice and control over the support they receive.**:

- Use appropriate language and support customers to communicate in their preferred way. For example:

- communication passport,
- makaton,
- BSL sign language,
- accessible information. Maximise the independence and functional ability of customers to enhance their quality of life, and develop and maintain life skills. For example:

- Encourage customers to participate in a program of recreational and social activities.
- Assist customer’s to develop or relearn basic life skills
- Assist and support customers in maintaining links with their friends and other groups in the community.
- Support customers, where appropriate, on outings including accompanying to hospital for appointments at times when emergency hospital treatment is required
- Travel training for customers
- Demonstrating/coaching and communicating any additional aids e.g cutlery/crockery to assist eating and drinking.
- Carry out an enabling role in line with the agreed care plan in order to maximise the independence of the person
- Deal with immediate emergency situations in accordance with prescribed procedures **Encourage and support community involvement, ensuring people gain fair access and maximum benefit from all available services, community facilities and resources.**:

- Provide assistance and support with household and domestic tasks, e.g. laundry, shopping, cleaning, and Support customers with financial transactions such as paying bills, to manage their finances and personal affects.
- **Personal Assistance** **Provide appropriate, intimate personal care, which respects the privacy and dignity of the person, for people with a wide range of illnesses and disabilities, when required. For example**:

- To assist customers with getting up in the morning, dressing, undressing, washing, bathing, shaving, eating and drinking, and using the toilet.
- To help customers with mobility problems and other physical disabilities, including continence management and help in the use and care of aids and personal equipment.
- To help care for/support customers who are at the end of their life.
- **Safeguard people’s human rights at all times and ensure that the care and support provided, protects people and ensures their safety and well-being.**:

- Work as part of a team, to provide practical, emotional and flexible care and support, geared to the needs and goals of the individual, as identified within their Care Plan.
- Support people with the administration of their medication in line with SCAS policy and procedures.
- Provide personal care to prescribed quality, safety and hygiene standards to meet demands of daily living in line with the care plan, following guidance and training. For example:

- Peg feed,
- stoma care,
- catheter care,
- simple dressings Undertake Health Related tasks as directed by appropriate health service staff
- Use and operate a range of tools and equipment associated with the provision of care and support to vulnerable customers. For example:

- hoist,
- bath aids,
- wheelchairs **Work with other professionals to ensure the health, safety and comfort of customers and to maximise their potential to be independent.**:

- Respect people’s culture, beliefs and preferences in all aspects of their daily life and within the care service that is delivered.

For example: Menu planning and food preparation, personal care routines and religious practices.
- **Planning requirement** **Record information into care plans**:

- Work to individual Care Plans, ensuring the persons requirements are reported to the appropriate person or service in a timely manner
- Ensure customer needs are reviewed and managed
- Engage with muti-agency /partners to provide an integrated service to customers and to ensure any planned interventions are managed in an effective manner.
- Records and Reports

Respect people’s right t