Customer Consultant

7 days ago

Bourne, United Kingdom The Melton Building Society Full time

EXCITING NEWS

Due to our continual growth at Melton Building Society, we have multiple exciting roles within our branch network, including two brand new locations. These Customer Consultant roles are an excellent opportunity for a process driven, team player with exceptional customer service skills, attention to detail and communication skills.

We have roles in our current Grantham branch and both Stamford and Bourne which are new location we are opening soon. We want to hear from you if you are looking for part-time or full-time work around these areas.

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

**About the position**

As a Customer Consultant you will be responsible for:

- Engaging with your customers to provide excellent customer service, keeping our promises and proactively following up on all enquiries.
- Proactively identifying opportunities to help customers with their financial needs, through getting to know them and, where accredited, completing a fact find.
- Initiating and supporting brand building activities within the community to attract, acquire and retain customers.
- Till and cash management.
- Taking responsibility for recognising and resolving customer complaints
- Assisting Local Leaders as required including supporting, mentoring and developing other team members.
- Where authorised, deputising for the Local Leader and undertaking branch control checks.
- Adhering to all branch controls, audit and security standards.
- Adopting a right first-time approach to provide customers with a seamless experience as well as carrying out customer transactions in an accurate and timely manner.
- Delivering a best-in-class customer service and customer experience, demonstrated through proactively seeking customer feedback to deliver a strong NPS & Customer Satisfaction score.

**What are we looking for?**
- Good Numeracy and English qualifications.
- Customer Service experience is essential.
- Cash handling skills.
- High level of emotional intelligence, empathy and exceptional customer service skills.
- Attention to detail and accuracy.
- Ability to work collaboratively within a team environment.
- Experience in Financial Services is highly advantageous.

**What’s in it for you?**

We know that our most important asset at The Melton are our people - people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood, and valued.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,200.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bourne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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