Service Advisor

2 weeks ago

Welham Green, United Kingdom Motus Truck and Van Full time

Job Introduction
**Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Service Advisor to join their fabulous team in Welham Green.**

Do you have...
- Previous experience in the Service department?
- Experience with volume work?
- Able to work within a team?

If your answers are **YES**then you may be the person, we have been looking for

**Our Company Benefits**:
When you join Motus Truck & Van from Day 1 you'll have access to a comprehensive benefits package including:

- Holiday Allowance of 30 days holiday per year (including Bank Holidays) that will increase with length of service
- Auto-enrolment Pension Scheme with employer contribution
- Medical insurance discounted scheme
- Career development
- Referral bonus if you introduce your friends
- Discounted days out with family and friends
- Retail discounts saving £££'s on shopping and dining out
- Salary Finance
- Family & Friends Discounted Car Scheme
- On-site Mental Health First Aiders
- Discounted Healthcare Scheme
- X2 basic salary Life Assurance
- Internal engagement initiatives
- Uniform provided

Here at** Motus Truck & Van **we’re** proud **to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Truck & Van wants to be part of your future.

As an **equal opportunity employer**, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

**What will you be doing?**
- Greet customers and provide them with a warm welcome to our service department
- Listen to customer concerns and accurately document their vehicle's issues
- Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
- Provide accurate estimates for repair costs and timeframes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicle throughout the repair process
- Handle cash/card transactions and maintain accurate records of payments

**Hours & Salary**:
Monday to Friday
- Week 1: 7.00am - 16.00pm
- Week 2: 8:00am - 17:00pm
- Week 3: 10.00am - 19.00pm
- Pro-Rata Saturdays required

**Who are we looking for?**
- A positive can-do attitude
- The ability to produce work to a very high standard
- A team player mentality
- An awareness of Health and Safety procedures/policies
- Previous experience in a customer service role, preferably in an automotive setting
- Strong upselling skills and the ability to effectively communicate the value of additional services or products
- Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Experience handling cash transactions and maintaining financial records
- Exceptional customer service skills with the ability to build rapport with customers

**_ For more information on why becoming a member of the Motus Truck & Van team is an amazing career choice get in touch with us_

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