Distribution Support Assistant

2 weeks ago


Carlisle, United Kingdom The Cumberland Full time

**19.25 hours per week - Monday, Tuesday and Wednesday (half day 08:45-13:00)**

**The role**:
Working within the Distribution Support Team, this role provides daily operational support to our front-line colleagues and management teams across Retail Distribution (Branches, Direct Mortgages, Intermediary Lending, Holiday Let, Customer Care and Complaints).

The Distribution Support Assistant will assist in the development of our existing and new Management Information reports and provide quality/timely business insight, to facilitate robust performance and risk management across the distribution channels.

A key requirement of the role is to provide high standards of administrative support across all channels, ensuring clear communication with internal/external stakeholders and continuous adherence to our documented operational procedures and controls.

**About you**:
You will have
- A good understanding of, or an appetite to learn our systems, processes and procedures in Retail Distribution.
- High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
- Problem solving skills and the ability to analyse variances, identify root cause and recommend corrective action.
- Passion for delivering exceptional standards of customer service creating value for internal and external stakeholders.
- Excellent verbal/written communication and presentation skills.
- Ability to meet key business objectives within deadlines and willingness to be flexible and adaptable to frequent change.
- A self-motivated, logical, and organised approach to work.

**Experience**:
This role will appeal to those who are motivated by working in a fast paced, customer focused environment. Ideally you will have advanced knowledge of Excel and demonstrable experience providing quality insight and analysis to senior stakeholders. You will be willing to further develop your skills and competencies through ongoing personal development.

**Location**:
**Interested?**:


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