Customer Service Assistant

2 weeks ago

Bromley, United Kingdom The Hyde Group Full time

**On-site at our Sheltered & Supported Housing Schemes**

**Covering SE London, Kent & Surrey with Lewisham office base**

**Up to £25,520 plus paid business mileage**

Hyde is looking to recruit a Customer Service Assistant (Scheme Coordinator).

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Assistant (Scheme Coordinator), you will be working within our Safer Homes & Neighbourhoods team to ensure fire, health and safety assessments are conducted at our supported and sheltered properties.

**Responsibilities**
- Ensure good standards of fire safety are implemented and maintained across Hyde’s sheltered housing schemes.
- Ensure legislative compliance and the continuing development and provision of a safe environment for our residents.
- Complete fire safety audits, inspections and fire risk assessments.
- Deal with vulnerable residents assessing health and safety and fire concerns within their homes.
- Conduct annual reviews ensuring that customers’ data is up to date.
- Ensure that new residents’ forms are promptly completed.
- Responsible for the management of communal areas including monitoring of shared facilities, including laundry and guest rooms.
- Completion of Fire Risk Actions, ensuring that evidence is provided in a timely manner on the required systems.

**Skills and Experience Required**
- Experience of working in a similar customer focused role
- A Full UK driving license and access to a car
- Knowledge of Health and safety and Fire issues relating to sheltered housing
- Proficient IT Skills

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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