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Inbound Technical Support Advisor

2 weeks ago

Sheffield, United Kingdom CC33 FS Ltd Full time

We're looking for someone who can bring a passion for building and maintaining customer relations, technical broadband experience and ISP services is preferred but not essential. We need you to be adaptable, flexible, and comfortable in a fast-paced environment.

**Salary & Bonus**:
This role has a basic salary of **£23,795.20** per annum.

We also offer an uncapped commission scheme, which means you could take home a monthly OTE of _**£150p/m**_

**Shifts**:
You will be contracted at _40_ hours per week, between the hours of 8:30am to 6:00pmMonday to Friday on a rotation.

There is 1 Saturday in 3 to work.

**Location**:
You will be based at our offices located on _**Ecclesall Road, Sheffield**_ **(S11)**. Our offices are a short walk from the city-centre with excellent transport links from surrounding areas.

**Why choose CC33?**
- 1 week comprehensive training period
- Incentives throughout the campaign (Food & drink, technology, additional holiday days and much more)
- Our academy and glide path will give you the tools and support you need to be successful within the role
- Weekly coaching sessions with your team leader
- Free gym & swim package _(Available at select venues around Sheffield)_
- Discounted Sky TV package
- Free Mobile SIM contract
- Free Breakfast club
- Access to an employee assistance programme
- Friends & family referral scheme
- Company events
- Lively & vibrant atmosphere

**What are we looking for?**
- Self-motivated and driven to achieve challenging call handling targets
- A strong level of reading and spoken English, due to level of scripture required to be performed within the role.
- A confident individual
- The ability to hold conversation will people of all ages and backgrounds and can easily build rapport with customers
- Inbound service experience is preferred but not essential
- Transferable skills from previous employment (retail, hospitality, contact centre)
- You must be able to deliver a top quality customer service and ensure the best outcome for the customer
- The ability to handle rejection and remain resilient throughout the day.

**CC33 People Promises**

Our People Promises are the foundation of all our interactions with colleagues, customers, and clients.
- What we achieve together, is what we are most proud of
- We trust each other, and we own it
- Thank yous are easy when we support each other
- We listen and always do the right thing
- We are always clear why
- **Our learning and growth comes from working better together as a supportive team, enhanced by our diverse backgrounds and perspectives. Our diversity helps deliver the best possible outcomes for our people, our clients, and our business. We are committed to diverse representation at all levels of our organisation**_

**Job Types**: Full-time, Permanent

Pay: £23,795.20 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company events
- Discounted or free food
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: ITSBB
Expected start date: 11/11/2024