Silver Zone Host

13 hours ago


Bristol, United Kingdom Bristol Airport Full time

We’re seeking Silver Zone Hosts to join us here at Bristol Airport to support in our Silver Zone parking operation.

Reporting into our Ground Transportation Operations Controller; you’ll be the welcoming face greeting and guiding our passengers through the check-in process at our Silver Zone block car park. You’ll provide a seamless start to our passenger’s journeys followed by supporting the retrieval of their vehicles upon our passengers return. This is a fantastic opportunity for someone who thrives in a busy, customer facing environment.

Key Responsibilities:

- You’ll provide a friendly & efficient welcome for our customers to Silver Zone whilst offering advice and guidance on parking and their onward journey
- Support in the blended check-in process and key collection, ensuring customers are checked in & out efficiently and accurately
- Manage the Silver Zone inbox & phone line and answer all general enquires
- Encourage our passengers to use our self-service check-in kiosks, guiding where needed
- Manage any first line car park complaints and escalate to the Ground Transport Duty Manager as required
- Monitor and process our booking systems, airport flight information systems, fault and incident systems

About You:

- You’ll have previous experience in a fast-paced customer facing role
- A strong customer service ethic and proven ability to successfully resolve changing situations
- Good organisational and time management skills, with the ability to prioritise appropriately
- ICT savvy and able to utilise technology such as MS Office
- Well-presented and enthusiastic, adapting easily to challenge and change
- A pragmatic approach to problem-solving, with ability to “think on feet” and use initiative

Why Join Us?

Our vision is to be everyone’s favourite airport, delivering a future we can all be proud of. So why not join us on that journey?

We offer a competitive rewards and benefits package including:

- 25 days annual leave (increasing to 29 days with length of service)
- A free on-site Gym
- Free private health care with Bupa
- Life Assurance policy from day one
- Free on-site staff parking

Find out more about our benefits here: Rewards and Benefits at Bristol Airport | Bristol Airport Jobs | Bristol Airport

**Job Types**: Full-time, Permanent

**Salary**: £24,356.67 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: One location


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