Grounds Maintenance Supervisor

Do you love to collaborate and help businesses thrive? At Qualis as a **Grounds Maintenance Supervisor **you will be undertaking a range of general supervisor duties which include managing multi-skilled trades team to deliver excellent, customer-focussed grounds maintenance services to our customers.

This exciting opportunity will be based between two offices within Loughton and Waltham Abbey, Essex. You will join us on a full-time basis in return for a salary of up to **£36,000 **per annum plus other benefits. Salary will reflect your skills and knowledge.

**Your role and responsibilities**:

- To manage and motivate the team to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training and performance management in accordance with our policies
- To collect and monitor individual and team performance information to ensure targets are met
- To be responsible for works carried out by the Grounds Maintenance Services Team within the district and ensure that all contractual obligations of the service are met
- Work with the Grounds Maintenance Staff to enhance the service. Ensure that the work of the service is high quality and ensure that relevant health and safety guidelines and safe working methods are observed at all times
- To ensure that operational ICT systems are updated in a timely manner across all staff, with all works recorded, completed/ closed and costed to enable accurate financial and performance reports
- Assist with wider operational service issues including, contracts and renewal of horticultural plant and equipment
- That the client’s key performance metrics are met, and activities are completed on time, to the correct quality and budget
- To deputise for the other Grounds Maintenance Supervisor in their absence
- To support the Team Manager in implementing a strong vision for the service area which delivers ambitious, innovative and forward-thinking approaches. Develop and implement a digital focus across processes and service delivery
- Duties and responsibilities should be regarded as neither exclusive nor exhausted as the post holder may be required to undertake other reasonably determined duties and responsibilities, commensurate with the grading of the post, without changing the general character of the post
- To manage and motivate the team to deliver excellent customer focused services, resulting in high levels of customer satisfaction. To include responsibility for recruitment, training and performance management in accordance with our policies

**What you will bring to the team**:
Knowledge and skills:

- Good communication and interpersonal skills with a strong customer focus and an ability to negotiate in a resolute and fair manner
- To maintain an effective and professional approach at all times
- Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services
- Ability to problem solve, balancing customer needs with targets and constraints.
- Provide advice and guidance to customers and staff
- Plan and organise workloads and activities in the most efficient, effective and economic way; securing maximum productivity
- Manage and prioritise own workload and that of the team to take account of conflicting and changing demands and to meet agreed deadlines
- Ability to manage challenge constructively and positively
- Good knowledge of ICT systems and able to accurately analyse, summarise and report financial, performance and other data

Qualifications and experience:

- Relevant professional degree/qualification, or demonstrable equivalent work experience
- Relevant Horticultural and management training
- Demonstrate a good understanding of relevant Health & Safety legislation including knowledge of COSHH & Risk Assessments
- A satisfactory DBS check is required as part of this role
- Good familiarity of Microsoft Office
- Proven operational/ contract management of grounds maintenance in a variety of settings
- Managing health and safety and welfare of operatives and sub-contractors
- Experience of planning, commissioning, delivering and monitoring grounds maintenance services
- Preparing specifications and managing contractors and controlling costs
- Using data to improve services and productivity
- Management and operation of relevant plant, vehicles and machinery
- Valid driving licence

**Your team**:
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.