Retentions Advisor

£19,500
- Monday - Friday, between the hours of 8am-6pm (Core hours 9am-5.15pm).
- Haydock, Merseyside
- Flexible Working - open to remote working 2-3 days a week

Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled and when you combine this with our core values it is clear to see why our Trust Pilot reviews are the best in the industry.

Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.

**About the role**
- Identify customer issues through effective questioning and objective handling
- Prepare new quotations for customers using the relevant retention tools available
- Undertake outbound calls to targeted customers to generate new revenue and promote additional products.
- Achieve agreed Key Performance Indicators
- Deal with daily reports received from external parties
- Understand and adhere to industry standards, e.g. GDPR
- Maintain and develop relationships with internal departments
- Maintain accurate system records
- Develop an understanding of the card market and industry standards
- Understand Management Information requirements and ensure accurate records are kept as required
- Understand the objectives of the company and work towards them
- Suggest and implement improvements to working practices and procedures

**About you**
- Team player with a clear focus on providing excellent customer service
- Excellent negotiation and objective handling skills
- Tolerant and empathic communicator with a confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Attention to detail

**About Handepay**

This is an exciting time to join Handepay, a highly progressive, rapidly growing company with a market leading proposition. We have been providing merchant services to small and medium sized businesses across the UK for a decade. The company now has over 180 employees, 28,000+ customers and aims to help businesses save money and grow through its services which include chip and PIN card terminals, contactless terminals including Apple Pay as standard, e-commerce solutions and business cash advances.

Our customers rate Handepay Merchant Services as 'excellent' with 5 stars on the independent review site 'Trustpilot'
Our Glassdoor rating is 4.6 and you will find many positive reviews of what it is like to work for us.

**Job type**

Permanent, Monday to Friday. Our contracted working hours are 36.25 per week Monday to Friday between the hours of 8am-6pm (Core hours 9am-5.15pm).

We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.

**Benefits**
- 22 days annual leave + bank holidays
- Structured induction and on-going training and support
- Opportunity to progress through the business
- Monthly pay
- Company share incentive plan
- Discounts through our employee benefits platform
- Vouchers for eye test scheme
- Modern offices conveniently located on the A580, close to M6 with free on-site parking
- Appointment time scheme
- Regular employee social events, lunches and fun activities
- Free refreshments provided

You may have experience of the following: Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Retention Advisor, Retentions Advisor, Retentions Officer, Customer Retention, Customer Relations Advisor, Customer Relations Executive, Customer Support, etc.

Ref: 136 133