Receptionist

**About The Role**:
**Loxley Park Assisted Living **are currently recruiting for a friendly, approachable and empathetic team player to join us as
**Receptionist**. As Receptionist you will support the service by providing a positive and welcoming public image at the first point of contact, whether in person or by telephone, to promote and “sell” the service to prospective new residents, undertaking various marketing and sales activities.

You will ideally have experience as a receptionist or similar customer facing position, alongside sales / sales support experience.

**The key**
**responsibilities**
**of our Receptionist include**:

- Greet people politely and professionally whether in person or by telephone
- Demonstrate support and empathy for the residents living in the apartments
- Offer assistance to all visitors to the home in a courteous and helpful manner
- Be responsible for the Reception area and ensure it is presented to a high standard at all times
- Follow company procedure when taking telephone or visitor enquiries, capturing all relevant details for the General Manager and company systems
- Pass essential information to relevant staff or residents immediately
- Ensure that incoming telephone calls are accurately transferred, with details recorded in case a call back is required
- Input and retrieve information into the company enquiry management system as required
- Actively follow up and support the General Manager to manage any sales enquiries through to admissions
- Assist with general administration duties as required
- Attend staff meetings and staff training sessions as necessary
- Adhere to service Policies and Procedures.
- Actively market the service in the local community and keep an up to date database of competitors and their pricing
- Work with the Well-being and Activity team, to market the service positively using social media
- Provide clerical support to the General Manager and when appropriate other staff, to include diary management, photocopying, filing, and maintaining records
- Develop and maintain positive relationships with all residents, family, visitors and colleagues.

**Your Money - Great Team Players Need Great Rewards**
- Up to £10.45 per hour
- Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
- Holiday pay and holiday-type benefits through employee discount scheme
- Workplace Pension
- Refer a Friend payments
- Free DBS, free uniform
- Paid e-learning and training
- CQC outcome bonus
- Long service awards and recognition
- Career development with salary increases
- Staff wellbeing strategy

**Your Working Life**
- Shift patterns include : 8am-2pm and 2pm-8pm including every other weekend
- A career development pathway and support with qualifications - linked with increases in salary
- A comprehensive and supportive induction programme to ensure confidence and competence

**A**very #OneFamily Well-being Programme**
- Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
- Treat and pamper days
- Daily staff celebrations
- Staff well-being committees
- Mental health first aiders for staff
- Apprenticeship programme
- Managing Director award and Avery Awards

**About You**:
You will have excellent customer service skills to help put our enquirers at ease. We really hope your empathetic, yet energetic nature will shine through in this role, as well as your attention to detail to keep your records up to date at all times.

**About The Company**:
Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

**This Post will Require**

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.