Send Customer Service Improvement Communications

5 days ago

Oxford, United Kingdom Fox Morris Group Full time

HYBRID WORKING

Fox Morris are working with Oxfordshire County Council in relations to finding a SEND Customer Service Improvement Communications Specialist to start work ASAP

**Responsibilities**
- Improve customer satisfaction (through improved customer experiences)
- Improve staff timeliness towards responding to customers
- Identify opportunities for redesign of operational approaches
- Improve front facing processes that customers experience by reducing time taken and information asked for
- Provide recognition for internal and external groups / teams / individuals on delivering customer excellence

The work package will support the programme approach to:

- Evaluate the current position
- Identify what is working well and what support systems are in place
- Identify and quantify key issues
- Identify what “good” looks like
- Taking into account feedback from parents and families, discussions with other Local Authorities and any local/national standards
- Identify, define and prioritise actions for improvement
- Including identifying measures with targets to evidence improvement

You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.

**Benefits of working with Fox Morris Group**

Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £427.00-£500.00 per day

**Benefits**:

- Work from home

**Experience**:

- Head of SEN/SEN Improvement/Assistant Direct: 1 year (required)
- Borough Of/Councils/Council/Local Authority: 1 year (required)

Work Location: In person

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