Technical Admin Support Officer

1 week ago

Newcastle upon Tyne, United Kingdom Capita Full time

Admin Support Officer - North Tyneside

An excellent opportunity has arisen for an admin support officer to join our team.

**Job title**:
Technical Admin Support Officer

**What you’ll be doing**:

- Evaluate appeals to penalty charge notices issued for parking and bus lane violations and respond to any enquiries from the public, both in writing and by telephone;
- Liaise with internal services and external organisations supporting the Authority in the operation of its Civil Parking and Bus Lane Enforcement regime;
- Provide and maintain a high standard of customer service;
- When necessary, assist the Cash Collection Team in the collection and counting of cash from pay and display machines.

**What we’re looking for**:

- Experience of prioritising workloads and working to deadlines;
- Computer literate, including experience of working with Microsoft suite of software;
- Good relationship management with both colleagues and clients;
- Experience of working in an office or business administration environment.
- Ability to work with a minimum amount of supervision;
- Ability to work successfully as part of a team or independently;
- Ability to maintain confidentiality;
- Ability to maintain accurate records;
**What’s in it for you?**
- Competitive Salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company car and fuel card
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 50,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**Location**:
Newcastle Upon Tyne
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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