Patient Assistant

_Care Assistant for Non-Emergency Patient Transport _
**Job Title**: Care Assistant for Non-Emergency Patient Transport

**Line Manager**:Transport Services Supervisor

**The person**:
You will be an organised and reliable driver who gets a lot of satisfaction in providing safe and caring transportation for patients and the local community.

You will be patient, flexible and committed to maintaining high standards of customer care and service delivery. You will be willing to go the extra mile in responding to the needs of our passengers, so they feel safe and cared for. Some of our passengers are vulnerable and need medical treatment at hospitals that require a high level of compassion and care.

You will have a clean drivers license and at least 2 years of experience transporting passengers from one place to another.

**Essential duties**:

- Provide transport service for the needs of passengers (patients and the local community).
- Assist patients to get into a non-emergency Wheelchair access vehicle or Ambulance.
- Transport patients to appointments or to and from hospital stays
- Help passengers get from door to door
- Ensure a safe and caring environment for passengers is maintained.
**Other duties and responsibilities**:

- Hippo is 24 /7 and is inclusive of days, nights, weekends and also bank holidays. Applicants are expected to have the flexibility to meet the working requirements. However, all our jobs are prebooked and most are within normal operating hours.
- Consistently provide friendly, courteous assistance exceeding customer expectations every day, which includes building and maintaining healthy professional relationships with clients, staff and other NHS agencies.
- Support and contribute to a safe, clean environment for staff and clients.
This job description is designed to accurately reflect the job duties. However, it may not be all-inclusive and other job-related duties may be required.

Key skills and competencies:

- Be a careful and reliable driver
- Able to show strong empathy and be respectful of the vulnerable
- Able to remain calm and demonstrate a high level of patience.
- Be comfortable with prolonged driving hours and long shifts.
- Willing and flexible nature.
- Sunny personality with practical nature.
- A team player who gets satisfaction for a job done right.
**About Us**:
HIPPO MOBILITY - The UK's best Disability & Non-Emergency patients transportation services. HIPPO help people to move freely with their own wheelchairs & mobility scooter. The vehicles are driven by experienced professionals (who double up as the attendants) who not only ensure a safe journey but also assist your journey.
- Because we are dealing with the vulnerable in a patient care environment, a full enhanced DBS check is required._
- Safety is of paramount importance and the post holder must ensure those safe systems of work are followed without compromise. _
- The post holder needs to be committed to maintaining high standards of customer care and service delivery that will include the responsibility of adequate safeguarding and prevent training and awareness and an understanding of reporting concerns to the line manager._

Work Remotely
- No

**Job Types**: Contract, Permanent

**Salary**: £24,000.00-£25,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Casual dress
- Company car
- Company pension
- Cycle to work scheme
- Flexible schedule
- Sick pay
- Work from home
Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
- Weekend availability
COVID-19 considerations:
Ability to commute/relocate:

- Harrow on the Hill, Greater London: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Driving: 2 years (required)
Licence/Certification:

- Driving Licence (required)
Shift availability:

- Day shift (required)
- Night shift (required)
Willingness to travel:

- 100% (required)