Appeals Review Officer

**Appeals Review Officer**:

- location_on
- Weston-super-Mare

14/05/2025
- Appeals Review Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

**Salary**

Level 5: - £27,711 - £30,060 per annum

**Contractual hours**

37

**Basis**

Full time

**Package**

Permanent, 25 days annual leave per annum increasing to 30 days annual leave per annum after 5 years service, Fixed worker

**Job category/type**

Parking Services

**Date posted**

30/04/2025

**Job reference**

EATA0036

**Attachments**
- attachment
- Appeals Review Officer - EATA0036 - Job Description.pdf

Job description

**About Us**
- North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

**The Role**
- We are seeking a dedicated and experienced Appeals Review Officer to join our Parking Services team.
- In this role, you will; process formal representations and review CCTV bus lane / moving traffic contraventions and issuing Penalty Charge Notices (PCNs) while ensuring accuracy of data. You will operate as an individual and with other team members. You will be expected to have excellent communication and IT skills (training on bespoke systems will be provided) and be professional at all times. You will be reporting to the Lead Moving Traffic Enforcement Officer and workload will be assigned by the Senior Appeals Officer.

**Key Responsibilities**:

- Responding to representations against parking and civil enforcement PCNs and adhering to strict timescales and policy
- Answering enquiries from the public regarding their notices
- Reviewing Bus Lane contraventions and issuing bus lane PCNs in conjunction with another appeal/review officer
- Working in a confidential and professional manner
- Working independently and managing own workload without close supervision
- Assisting with internal and external audits as required
- Issuing licences and raising invoices as required
- Assist with Tribunal case management
- Reviewing and preparing case packs for Blue Badge misuse cases as required
- Gather statistics and Freedom of Information requests as required

**Work Style**
- At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories.
- However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.
- This role falls into the category of Fixed Worker which means you can expect to work in the following way:

- 4+ days in the office
- Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life
- The office remains a shared space with cultural encouragement for clear desk policies

**About You**
- We are looking for an individual who is passionate about delivering fair, consistent enforcement that supports safer, more efficient transport / parking in North Somerset and who possesses the following skills and experience:
**Essential Criteria**:

- Experience working in a team environment
- Competent using basic IT equipment and software
- Experience dealing with the public and good customer service skills
- High attention to detail
- Experience with decision making
- Willingness to undergo training in relevant legislation and systems
- Excellent written communication

**Desirable Criteria**:

- Level 2 Notice Processing qualification (training will be provided if not applicable)
- An understanding of parking/bus lane enforcement legislation and regulations

**What We Offer**
- At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

**We offer**:

- Competitive salary and benefits
- Flexible working arrangements
- Local Government Pension
- Opportunities for professional development
- Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
- Opportunity to purchase up to an additional 10 days annual leave each year
- Dedicated in house Wellbeing Team
- Salary sacrifice Cycle to Work and Electric Vehicle schemes
- Further details of our excellent rewards package can be found in our Benefits booklet.

**How to Apply**

**Contact Information**

**Important Information**

**As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.**

**Interview Date: To be c