Consumer Care Advisor

3 days ago

London, United Kingdom Duttons HR Full time

As a **Consumer Care Advisor**, you will be responsible for delivering excellent customer care and support to Ferrero consumers across all contact channels. You will be the first point of contact for Ferrero’s consumers, and handle their queries for the entire range of Ferrero products.

At the core of the Ferrero Consumer Care team, you will ensure that the Ferrero consumers receive the quality of care expected, while following the Ferrero procedures and quality processes. You will handle queries and consumer complaints in relation to these products and their consumption, as well as liaise daily with the Ferrero teams with regards to order management.

The role requires you to have excellent interpersonal skills, and the ability to respond to consumers and parents in an empathetic, caring and friendly manner.

We are looking for people who are flexible and positive to join our team embracing Konecta’s values and representing this well-loved client.

**Skill Required**
- Ability to communicate effectively and empathically with a wide range of consumers and members of the public
- Excellent written and verbal skills
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- A problem solving attitude, with the ability to both follow established processes and to adapt your style of communication to every particular need.
- Customer care experience, preferably within the food industry sector
- IT skills: ability to use Google suite and Microsoft office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work

**Job Type**: Temp to perm
Contract length: 10 weeks

Pay: £24,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 28/10/2024
Expected start date: 28/10/2024

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