Customer Service Team Leader

2 weeks ago

Liverpool, United Kingdom Page Personnel Full time

Temporary contract
- Immediate start

**About Our Client**:
Due to a growth period my client is looking for a temporary team leader to come and join the team and support a team of 8. This is an exciting opportunity for someone who is ready to step up into a team leader position or someone who is already there and is looking for a contract that could possibly go permanent.

This is an exciting opportunity to join a thriving, busy team. Whilst leading your team, responsibilities will include:

- Day to day management, performance reviews, training, and inspiring advisors to provide an excellent service on every call
- 121's, Recruitment and management of any interventions required
- Be responsible for development of your team and supporting your advisors to reach their potential
- Provide a first-class customer contact through customer journey
- Resolving escalated queries
- Coaching, developing, and motivating your team (approx. 8 advisors)
- Delivering and maintaining both individual and team targets

**The Successful Applicant**:

- Previous management experience working in a fast-paced environment (Ideally in a customer contact centre)
- Excellent management experience
- Strong understanding on various coaching and mentoring techniques
- A passion for delivering first class customer service
- Flexibility in hours of work/shift patterns
- IT Savvy with good MS Office and keyboard skills
- Excellent verbal and written communication skills

**What's on Offer**:

- temp to perm contract
- Competitive salary
- Free parking
- Flexible working

  • Customer Services Team Leader

    3 days ago

    Liverpool, United Kingdom Liverpool John Moores University Full time

    The purpose of the Customer Services Team is to co-ordinate the planning, monitoring and delivery of the ‘customer experience’ focusing on front of house delivery to all internal and external stakeholders and customers. Its core purpose will be to drive synergies of practice across the entire Estate and Facilities Management Service, managing customer...

  • Customer Service Team Leader

    2 weeks ago

    Liverpool, Liverpool, United Kingdom William Hill Full time £22,000 - £31,000 per year

    Customer Service Team LeaderAdvertising location51/53, Three Tuns Lane, Formby, Liverpool, England, L37 4AQContract typeFull-timeHours37.5Salary£26,963.60

  • Team Leader

    1 week ago

    Liverpool, United Kingdom The Football Pools Full time

    We are looking to recruit a Team Leader to work closely with the Customer Services Manager in leading and managing a team to ensure we offer a first class service to our customers. You must have a in-depth knowledge of betting / gaming, with an understanding of gambling regulations. Previous experience as a Team Leader within a customer services / contact...

  • Customer Service Team Leader

    2 weeks ago

    Liverpool, United Kingdom William Hill Full time

    **Location** 175/177, Walton Hall Avenue, Liverpool, England, L11 7BY **Contract type** Full-time **Salary** £23,989.39 **Hours** 37.50 - For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. - As a Team Leader in one...

  • Customer Service Team Leader

    2 weeks ago

    Liverpool, United Kingdom William Hill Full time

    Customer Service Team Leader at William Hill For our customers, William Hill is more than a betting shop. It’s a home from home—a place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. Responsibilities Leading and motivating a team of Customer Service Representatives Coaching and development of your team...

  • 22.179 Customer Experience

    18 hours ago

    Liverpool, United Kingdom Disclosure & Barring Service Full time

    **Details**: **Reference number**: - 253972**Salary**: - £25,236 - £27,917**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - DBS - Operations Director (Disclosure) - The Disclosure and Barring Service (DBS) was established under the Protection of Freedoms Act 2012 on 1 December 2012, operating from two sites,...

  • Customer Team Leader

    4 days ago

    Liverpool, United Kingdom Coop Full time

    **Customer Team Leader** Location: 102 Bentham Drive, Childwall, Liverpool, L16 5EX Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Leader

    6 days ago

    Liverpool, United Kingdom Coop Full time

    **Customer Team Leader** Location: 2-4 Alscot Avenue, Fazakerley, Liverpool, L10 0AL Pay: £10.45 per hour + great benefits. Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings 6.30am store opening, afternoons, late evenings store closing and weekends, to be discussed at...

  • Customer Team Leader

    1 week ago

    Liverpool, United Kingdom Coop Full time

    **Customer Team Leader** Location: 99 Deyes Lane, Maghull, Liverpool, L31 6DG Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied weekend shifts including early mornings (store opening), afternoons, late evenings (till 10.30pm) to be discussed at interview. Role will also...

  • Customer Team Leader

    3 days ago

    Liverpool, United Kingdom Coop Full time

    **Customer Team Leader** Location: 224 Pilch Lane, Liverpool, L14 0JQ Pay: £11.00 per hour + great benefits Contract: 21 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full...