Service Delivery Manager

6 days ago


Slough, United Kingdom Ashdown Group Full time

Join a _multi award winning_ technology business with fantastic company culture and _generous work from home options_ as their new Service Delivery Manager.

You will be responsible for development and implementation of documented process and procedures, ensuring live issues are followed up and fixed within SLA's and preparing service review reports - designing metrics for reporting on key performance and qualityindicators and trend analysis.

Working with DevOps enabled cross function teams, producing DevOps and Service Management metrics and reports, assisting teams with Problem management and retrospectives, change and release management andthe transition to live, preparing training relatingto Problem Management and providing advice on emerging trends and issues affecting Service Delivery.

This is a fantastic business offering great work life balance (_35 hr working week_),generous hybrid working / work from home options with _1-2 days per week in the office in West London/Surrey borders._

Starting salary for this role is £50,000 plus bonus and fantastic benefits.



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