Front of House Team Member

3 days ago

Brighton, United Kingdom Tonkotsu Brighton Full time

FRONT OF HOUSE - PART TIME
Job Description and Summary - Rate of pay: Up to £12.50 ph
Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people. At Tonkotsu we define ourselves and our culture by four core behavioural values - Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen - find out what they mean at the bottom of the page - and we expect you to adhere to these values, keeping them alive.
As a Front of House Team member you are on the front line, the person with the power to turn a good customer experience into an excellent one. You will embrace the spirit of omotenashi hospitality. We can teach you everything you need to know, you just need to be curious to learn, have a generous spirit and work hard.
We expect a lot, but we give a lot too - in return for all the hard work, you’ll be paid well and get some cool benefits.
Key Responsibilities
- Follow the Tonkotsu Service Steps for all customers
- Uniform standards are adhered to
- Support the management team in maximising sales
- We expect you to always be on time and in the restaurant ready to work when your shift starts
- Help the restaurant in hitting agreed Key Performance Indicators (KPI’s), which include;
- Mystery Shopper results
- Health, Safety and Hygiene results
- Operational Checks
- Live and breathe the four Values

Remuneration and Benefits
Competitive pay - 100% of tronc goes to staff
Training and development, with genuine opportunities to progress
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party
Key Behaviours

Keep it Kodawari - We are perfectionists

We will have an eye for detail and use this to ensure customers have everything they need. You will be trained and guided but we also expect you to using your judgement to prioritise tasks and adhere to our standards. You will take responsibility for your actions, even when you’ve made a mistake. You will have an infectious determination to make sure your customers have the best time possible.

Omoiyari all the way - We are compassionate and inclusive

You will be friendly, approachable and use empathy to perceive the feelings of your team and customers. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end - we constantly strive for improvement

Nobody is perfect We are all on a journey of improvement - personal and professional. You will be curious to learn and eager to develop.

Praise the Ramen - We are committed to providing very high quality food and drinks

Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with the team and our customers, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.

INDFOH

  • Front of House Team Member

    1 day ago

    Brighton, United Kingdom wagamama Full time

    **front of house team member | **full time at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, we’re on a mission to nourish us all from bowl to soul. we’re looking for a front of house team member to help us dish up different and achieve our vision **the role |** as a front of house team member, you’ll play...

  • Front and Back of House Team Members Require

    7 days ago

    Brighton, United Kingdom Smashburger Full time

    **Opportunities to work Front of House or Back of House.** Fantastic Rates of Pay **Flexible Hours - Immediate Starts Available** At Smashburger, we believe... scratch that, WE KNOW that smashing is better. Our handcrafted burgers are smashed, seared and seasoned to order, using fresh, never frozen, 100% British Beef® and fresh premium ingredients. We...

  • Front of House Team Member

    5 days ago

    Brighton, United Kingdom Green Dragon Full time

    Are you a great team player? You don’t need any experience to join as a Front of House Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. **Can you** - _Welcome and engage every guest_ - _Prepare and serve our high-quality food and drink_ - _Make recommendations that...

  • Front of House Team Member Apprenticeship

    2 weeks ago

    Brighton, United Kingdom Lifetime Training Full time

    be you - be a front of house team member wagamama - to nourish yourself + nourish others. inspired by fast paced, japanese ramen bars. wagamama is all about positive eating, feeding the soul as well as our body. bringing fresh flavours of asia to all we're not just a company, we're a family whereby our beliefs and shared values create our strong culture...

  • Front of House

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Whitbread Full time

    We're currently recruiting in our Premier Inn Brighton City Centre. Working 24 hours per week, paying up to £12.56 per hour. Front of House – Premier Inn Brighton City Centre   Come and be a Front of House Team Member at Premier Inn Brighton City Centre. As the friendly face of our hotel, use your fun personality and your customer service skills to...

  • Supervisor/front of House

    7 days ago

    Brighton, United Kingdom Julien Plumart Full time

    **Job Summary** We are seeking charismatic and dedicated Assisted Manager or experienced Front of House team member who would like to develop, to join our Founder Led Patisserie as one of our family. As a key member of our Patisserie, you will be the first point of contact for our guests, ensuring they receive exceptional service and a warm welcome. Our...

  • Front of House Staff

    7 days ago

    Brighton, United Kingdom Food For Friends Full time

    Job Summary: We are seeking a friendly and customer-oriented Front of House member to join our team. As a Front of House team memeber, you will be responsible for providing excellent customer service and ensuring a positive dining experience for our customers. This position requires strong communication skills and the ability to work in a fast-paced...

  • Front of House

    2 weeks ago

    Brighton, United Kingdom Search Consultancy Full time

    Part Time Front of House - Great Rates of Pay - Flexible Hours - Home/Life Balance - Locations that are nearby! - Ability to represent one of the top recruitment agencies in Brighton. You will be offered a variety of daytime, evening and weekend shifts which are available in the coming weeks. Daily duties vary depending on your job role at Events, but can...

  • Team Member

    2 weeks ago

    Brighton, United Kingdom GERMAN DONER KEBAB Full time

    Team Member front and back of restaurant Do you have what it takes to work for one of the fastest-growing restaurant brands? Up to £10 per hour depending on age Pension and holiday pay The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 70 restaurants worldwide, we are proud to be a...

  • Team Member

    2 weeks ago

    Brighton, United Kingdom GERMAN DONER KEBAB Full time

    Team Member back of restaurant and front of restaurant Do you have what it takes to work for one of the fastest-growing restaurant brands? Up to £11.50 per hour depending on age Pension and holiday pay The opportunity is here. German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 70 restaurants worldwide, we are...