Customer Service Apprentice

1 week ago

Aberdeen, United Kingdom QA Apprenticeships Full time

**Employer description**:
Osprey is a modern housing organisation for modern times.

We are passionate about the homes we provide and, as an organisation we are constantly evolving. We make customers the focus of everything we do, with a clear commitment to continuously improving efficiency, performance, and value for money. We are investing in technology and digital services, whilst retaining the right balance of personal contact and support to our customers. We invest in our people, value our staff team and, have a strong ethos of professionalism and respect.

**Overview**:
If you are passionate about delivering a high level of Customer Service and want to pursue a career in administration, this is the role for you

You will gain a recognised Apprenticeship qualification in SQA Diploma in Digital Applications Support at SCQF Level 6 and SQA Level 6 PC Passport.

**Duties**:
**You will**:

- Provide excellent front line customer service to all tenants, clients and service users.
- Deal with and take action on relevant issues following contact by customers in accordance with the agreed procedures
- Establish and maintain tenant and property files in accordance with agreed procedures
- Support the Housing and Asset Management Teams in the carrying out of their duties.
- Operate agreed procedures in processing all requests
- Receive visitors to the office, dealing courteously with those who arrive without an appointment.
- Process all new tenancies onto the IT system

**Desirable skills**:

- Experience of using Teams, Word & Excel
- Excellent communication skills, both verbal and written
- Good telephone skills
- Ability to work in busy, high-pressured environment
- Good written and numerical skills

**Salary**:
£13,927 per annum.

**Working week**:

- Monday - Friday, 9am until 5pm.
- 35hrs

**Future prospects**:

- This is a fixed term contract for a period of 12 months with a view to taking up the post at the beginning of April

**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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