Apprentice Administrator

5 days ago


Leeds, United Kingdom XBM Limited Full time

**ROLE PROFILE**

**Apprentice Administrator**

**Purpose**:
To meet the strategic objectives and service targets for XBM Limited

To be an ambassador for the company when dealing with our customers

To ensure the department is profitable and efficient, meeting the service levels required by the company

**Key responsibilities**:
To achieve the service levels in accordance with your department’s targets

To reconcile purchase orders and invoices, ensuring correct payments are actioned

To keep all database systems updated and correct, ensuring that customers are charged correctly for services provided

To complete all administrative and lease filing and scanning to Live -drive

To provide administrative support and guidance to XBM staff and customers

To maintain both Vantage and Live-drive databases as directed by the company standard

To be involved in XBM projects as and when requested

To support the Lease team in adding contracts to Vantage and contract checking, ensuring customers are being charged correctly.

To assist in the monthly billing process as and when required.

To support the Directors and the senior management team in ensuring the company core values are implemented at all times

**Competencies**

Have an effective and efficient telephone manner, and be able to communicate effectively with customers.

Have effective organizational and time management skills

Follow customer service department and health and safety procedures and share new and existing best practices with colleagues

**Department Key Performance Indicators (KPI’s)**

All filing and scanning complete with a clear desk by end of play Friday

Activation of service contracts uploaded into Vantage within 5 working days

**Key skills and behaviors**

Good time management Planning and Preparation Strong Communicator

Self-motivated Independent thought processing Flexible

Proactive Personal goal setting Results Driven

**Salary**: £10,800.00-£15,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Admin



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