Customer Support Specialist
7 days ago
**Customer Support Specialist -£24,000+ Benefits - Hybrid/ Sandwich**
**The Role
Are you an excellent verbal and written communicator with good customer service skills, looking to take on a new challenge? If so, we have an exciting opportunity for you.
MGS, a leading provider of data-driven automotive solutions, is seeking a Customer Support Specialist. You will be responsible for supporting our clients across the products and services provided, reporting to the Client Services Manager, as well as assistingthe Client Service Manager with all support and marketing related activities to ensure client satisfaction.
**Key Responsibilities:
The key responsibilities of a Customer Support Specialist are, but are not limited to:
- Ensuring support queries are dealt with in a timely, accurate and efficient manner.
- Provide training and demonstrations of our products to clients when required.
- Maintain support systems with technical and non-technical issues.
- Setup marketing campaigns within our products to the criteria and time frame requested
- Collaborate across the business to improve departments
- Analyse and report product issues and complete internal testing.
- Answering the support phone line and assisting with client requests.
**The Company
MGS is uniquely positioned to inform and influence the global automotive industry. We provide innovative services and solutions for our clients, driven by data, intelligent insights and strategic analysis. We strive for innovation across our internationalmarkets, translating technology into real solutions to add value and change the way our clients do business. We deliver this value to our clients through strategic industry alliances and extensive research and development investments.
We assist with Customer Relationship Management (CRM), Lead Distribution, CSI Management, Service and Parts Performance reporting, and more, with offices in both the United Kingdom and Australia.
**The Benefits
- 25 days paid holiday per year in addition to public holidays in England & Wales.
- Office + Remote working.
- Employer pension contributions.
**The Person
The key skills and qualities of a Customer Support Specialist are:
- Clear and transparent written and verbal communication to assist in communicating across the business and to clients.
- Listen, understand, and respond to clients request with attention to detail and patience.
- Prioritise client queries to maximise efficiency.
- Innovative, creative, and critical thinking under pressure.
- Build positive relationships and provide exceptional customer service to retain clients and expand our client base.
- First line support and/or HTML coding advantageous but not essential.
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