**Job Overview**
We are seeking a personable and detail-oriented Reservations Agent to join our team at Wildhive HQ in Stamford. In this role, you will be responsible for managing hotel reservations, responding to guest inquiries, and providing excellent customer service. You’ll play a key role in helping guests plan their stays, handling bookings efficiently, and ensuring an exceptional experience from the moment of inquiry to arrival.

**Duties**
- Accurately process room bookings, cancellations, and modifications in our reservation system.
- Assist guests with accommodation options, special requests, and package details.
- Address guest inquiries regarding hotel services, amenities, and local attractions.
- Work collaboratively with hotel and events teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette while interacting with guests.

**Requirements**:

- Previous experience in a reservations role or hotel reception is required.
- Strong communication skills with a friendly and professional demeanour.
- Proficient in computer and PMS systems. Knowledge of Rezlynz and ResDiary is a Bonus.
- Excellent organisational skills and attention to detail to manage multiple tasks effectively.
- Ability to work weekends and holidays. No evening shifts required.

Join our team as a Reservation Agent and play a vital role in creating memorable experiences for our guests

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: 24 per week

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Reservations: 1 year (preferred)

Work Location: In person