Resort Reservationist

Formby Hall Golf Resort and Spa has an exciting opportunity for a Resort Reservationist to join our Sales Team reporting directly to our Commercial Director.

**Who are we?**

Formby Hall Golf Resort & Spais a leading luxury destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape for those wanting a relaxing spa break, be it as a member, day visitor or residential guest.

**Why us?**

You will be joining the company at a very exciting time as we have recently secured planning permission for a state-of-the-art extension, including over 40 new bedrooms along with an innovative Club House.

We have a positive and vibrant working atmosphere and offer a range of benefits including Perkbox and development opportunities for staff at all levels.

**What’s the role?**

The role is heavily dependent on strong interpersonal and conversation skills as you will be the first point of contact for guests booking to visit Formby Hall Golf Resort and Spa. The post holder will display excellent customer service with a flair for sales and converting enquiries into bookings.

**Key responsibilities include**:

- To take reservations for the whole resort efficiently and effectively using the in-house reservations system.
- To have a thorough understanding and comprehensive knowledge of all hotel rates and special offers which are communicated through direct customers, tour operators and corporate clients.
- To have a thorough knowledge of different bedrooms on offer to allow you to maximise yield and sales
- Ensure that all enquiries and correspondence are followed up within the specified time.
- To have a thorough knowledge of procedures and promotions which you would use in customer conversations.
- Ensure effective team working and communication with other departments, especially reception and housekeeping.
- Ability to maximise revenue at every opportunity.

**What you’ll need**

The role is fast paced, and we need you to have confident communication skills and an easy ability to establish rapport with colleagues.

You will need to be organised in your work and able to work to specific deadlines

You must have a passion for delivering great customer service

You must have a highly professional telephone manner and excellent communication skills

You must have intermediate computer proficiency

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From £9.80 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Every weekend

Work Location: One location