IT Support Technician

6 hours ago

Nottingham, United Kingdom Optima UK Inc Ltd Full time

Job Title: IT Support Technician

Location: Nottingham

**Salary**: £30,000 - £35,000

The Role: Providing internal IT & systems support
- Oversee daily operations of network and server infrastructure.
- Provide 1st and 2nd Line internal IT support, monitoring of IT support ticketing system.
- Designing, installing and supporting computer hardware configurations performing hands-on fixes at both hardware and software level.
- Aligning IT infrastructure with current and future business requirements and goals.
- Managing IT budgets and forecasts while enforcing cost-effectiveness.
- Evaluating risk, developing and maintaining network recovery, security and backup processes.
- Assuring that IT activities are within the limits of applicable laws, codes, regulations and accreditations.
- Training staff on newly installed hardware and software systems.
- Assessing and purchasing new and replacement hardware while maintaining the asset inventory.
- Testing, troubleshooting and adjusting information systems to operate effectively.
- Implementing security of our network, data, storage and communication systems.
- Able to create documentation to assist users in the usage of IT systems

Essential
- Strong knowledge and experience of Microsoft operating systems (desktop and server), including Windows Server 2012 to Windows Server 2019 and Windows 8 to Windows 10.
- Experience with Microsoft Azure, Microsoft Office 365, Active Directory, Microsoft Exchange, Virtualisation technologies (HyperV/VMWare) and VPN operations.
- Experience managing projects and coordinating installations, upgrades, and maintenance.
- Hardware configuration, problem-solving and troubleshooting skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Experience in the configuration and management of network hardware such as routers, firewalls, switches and wireless access points.

Desirable
- Knowledge and experience with Microsoft Dynamics ERP
- Familiar with ISO 27001 standards and requirements

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