Digital Hub Assistant

**Salary**

This is a Grade C position with a starting salary of £25,007.

**Contractual hours**

30

**Package**

Generous holiday allowances, pension scheme, excellent development opportunities

**Job category/type**

IT and Digital

**Date posted**

05/02/2025

**Job reference**

R92397

**Digital Tranformation**

**12 Month Fixed Term Contract**

**30 hours per week**expected to be between 9-16:00 Monday - Friday (Working on a rota basis)

**Based on our Streatham Campus**

Our Digital Hub is our staff and student facing help desk that provides critical support for staff and students using digital tools. The team are responsible for supporting staff and students in using a huge variety of digital tools and services such as: App and International Check-In support, OneDrive, SharePoint, Wi-Fi, course specific software and MS 365.

Being one of the core members of this front facing team, this busy and varied role would suit someone who has some experience in customer service and who would enjoy working in a fast paced, dynamic, and challenging environment.

**What you’ll be doing**
- Be the first point of contact for students, staff, and guests, offering top-notch customer service and efficiently handling enquiries.
- Maintaining accurate records and generating insightful reports.
- Amplify our internal and external activities by sharing information effectively and following up with enthusiasm.
- Elevate the student experience by suggesting and implementing exciting improvements.
- Help organise engaging events, from internal meetings to external gatherings.
- Champion best practices, ensuring our processes are followed and sharing insights with the team.
- Keep our Digital Hub information up to date and accessible, making use of platforms like SharePoint.
- Take charge of specific projects and tasks assigned by managers or senior team members.

**Just some of the**benefits** that come with this role include**:

- **Substantial annual leave package** (39 days, pro rata)
- Benefit from fantastic **discounts at local and national shops** through numerous discount schemes including TOTUM cards
- We'll take your **personal and professional development** very seriously and we’ll empower you to keep developing your expert skills
- **Excellent pension scheme**
- **Multiple**wellbeing**and health initiatives** for staff including **discounted state-of-the-art fitness centres** on all our campuses
- **Sustainable travel initiative**: Enjoy discounts on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.
- **Recognition and Rewards**: We have multiple schemes helps us celebrate your contributions.
- **Stunning campus locations in** Exeter and Cornwall**

**We’re really looking for**
- Strong knowledge of using a range of digital tools and interfaces. Eg. Microsoft Office products including Office 365 and Microsoft Teams, SharePoint use and page development, Bookings and Forms and quickly able to learn how to use new systems and interfaces.
- A good understanding of communications and engagement with a range of audiences both face to face and online
- We want someone who is really positive and genuinely enjoys working together to solve problems
- Experience of demonstrating how to use digital tools or desire to develop in this area
- Ability to provide basic visual representations of data.
- Experience with University learning software would be beneficial.

Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment.

Due to this role being a customer facing role we are unable to consider applicants looking for hybrid working.

**More about the**Digital Team**

At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research, and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research, and partnerships while meeting the evolving needs of our students and colleagues across our campuses.

We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we’ll develop new ways to deliver value, make things easier and generate new income along the way.

Our new team of visionaries is tasked with supporting the University of Exeter 2030 strategy, focusing on:

- Simplifying and enhancing the end-to-end digital experience, augmented with physical elements.
- Identifying and testing new opportunitie