Customer Service Representative

People who work at LV= General Insurance are driven by pride and passion - we always do the right thing, because that's what inspires loyalty and trust in our team and our products. We’ve made it our mission to become Britain’s best loved insurer, by delivering outstanding service to our customers - day in, day out. We’re known for our understanding of what’s in our customers’ best interests - it’s our heart that sets us apart.

**What will you be doing?**

You’ll spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too - you could be speaking to someone who is having to change their car after an accident or speaking to a customer who is vulnerable and needs help with their insurance.

We don’t set unachievable targets - at LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.

**Do you share our passion for outstanding customer service?**

**About you**:
We’re looking for Customer Service Representatives who want a career, not just a job; people who are driven, focussed and keen to develop. If you bring the right attitude, drive and passion, we’ll train you for a long and rewarding career with LV=GI. Previous customer service experience is great, but what’s more important is attitude, work ethic and great written and verbal communications skills.

**Knowledge, skills, qualifications and experience**:

- Customer service experience
- Work under own autonomy within a team environment
- Highly computer literate
- Excellent Communication skills both verbal and written
- Attention to detail & accuracy
- Aptitude to learn and retain products, regulatory and procedural information
- Commitment to learning and self-development
- Enjoys working to challenging targets within a team

**Details**:**Salary - £21,548 pa - increasing after 12 months.**

**Flexible Working**

Talk to us about flexible working opportunities - many of our employee's work part-time, flexi-time, compressed hours or job share. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

Our mix of office and home working 'office with flex' supports the LV= collaborative culture whilst also enabling our people to flex where they work.

**Hours**

We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.

Our working hours reflect that:

- Your shifts will vary on a weekly basis to cover these hours. Typical shifts are 8am-4:30pm or 11am-8pm.

You’ll work 37.5 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

**Rewards and Benefits**:
We know that our people are central to our success. So it’s only right that we reward you with an attractive, competitive salary and benefits package, including:

- 24 days' holiday - this increases after two years’ service
- An annual bonus and salary review scheme based on company and personal performance
- A competitive pension for which LV= will pay twice the amount you pay, up to 14%
- The option to buy and sell holiday
- Flexible working opportunities
- A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
- A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
- Team social events throughout the year

**Apply**

Due to the Coronavirus pandemic, all roles will initially be trained and on-boarded virtually.

Equal opportunities: