Customer Support Representative, Level 1

First Things First - What We Can Offer You
- Excellent salary and benefits package
- Private health insurance with Vitality
- Company pension scheme
- A generous annual leave entitlement plus a personal leave entitlement
- A discounts and cash back scheme
- A one-off Home Office Allowance
- 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Cycle to work scheme via Cyclescheme
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- Simscout referral scheme - earn £££ if you refer a friend to work here
- Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
- Opportunities for career progression and development
- Casual dress and relaxed office environment
- Check out our website for more about working at Simpro

The Job

The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills. This is a unique opportunity to work with a growing, energetic team and a product that customers love.

As a Customer Support Representative you will professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing. In this role you will provide technical support, answer questions, check billing issues, and more.

**Salary**: Up to £24,000 per annum.

What You’ll Do-
- Respond promptly to customer inquiries.- Listen to customers’ questions and concerns, and provide answers or responses.- Provide information about products and services.- Direct requests and unresolved issues to the designated resource.- Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints, and record details of actions taken.- Works with team to ensure all inbound support and sales communications are replied to within 10 minutes during business hours and within 1 hour during evening, weekend or holidays.- Maintains a positive, enthusiastic helping tone at all times.- Looks for and suggests potential process improvement items in an effort to help move the entire company forward.- Performs in a manner that will prevent errors and omissions.- Provides advisory support and assistance to the department supervisor as needed.- Participates in additional learning or educational activities to stay up-to-date on the latest developments, trends, and regulations in the SaaS(Software as a Service) industry.- Provides administrative assistance and support.- Other duties as assigned.

What You’ll Bring- Excellent customer service skills, communication, negotiation and relationship building skills.- The ability to empathise and understand the needs of clients.- A polite and friendly telephone manner.- A self-starter and demonstrating resourcefulness and ability to use initiative.- Someone with troubleshooting, problem solving and effective questioning skills.- An eagerness and enthusiasm to learn, along with the ability to learn quickly.- Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules.- An understanding or insight into trades industries would be a big advantage.- A good understanding of cloud based technologies and systems.

Core values required of all Simpro employees:
We Are One Team

We Own It

We Innovate

We Care

We Have Fun

We Understand
- Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift._

Welcome
- Welcome to Simpro. We are many nationalities working as one team. We own our innovations as well as our mistakes. We care about our customers and our teammates. Most of all, we have fun.About Us
- Simpro Software is a leading global SaaS company that develops business management cloud solutions for the trades industry. We are passionate about developing innovative technology solutions that empower our users. Our vision is to build a world where field service businesses can thrive
We currently operate in Australia, New Zealand, the UK, Ireland, the US, Canada and Singapore. We are a progressive and innovative company with exciting expansion plans
At Simpro we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of gender, ethnicity, religion, age, sexual orientation, disability or any other non-performance factor.
So, if you are a passionate and results driven individual looking to join a fun and progressive organisation, we want to hear from you