Vape Shop Customer Advisor

1 week ago

Rayleigh, United Kingdom Vapour Central Full time

Since 2015, Vapour Central has proudly served as one of Essex's highest-rated independent vape shops, dedicated to providing outstanding customer service. As partners with Rochford Council in offering Smoke Free services, we are passionate about making a positive impact on people's lives.

We have an exciting opportunity for an experienced Customer Adviser to join our welcoming and expanding team for a 14-16 hour per week position.

**About the Role**:
Your day-to-day responsibilities will be varied and include:

- Operating the till and handling transactions
- Assisting and advising customers with vaping products
- Stocking shelves and ensuring merchandise is displayed neatly
- Maintaining store cleanliness and appearance
- Supporting customers with device setup and troubleshooting
- Assisting with the Stop Smoking program
- Managing online and delivery orders (e.g., Deliveroo)

From time to time, you may be required to work independently, which includes completing end-of-day tasks like cashing up and securing the store. Occasional work at nearby store locations may also be required. This job will require weekend working (with lone working on a Sunday after trained).

**Training and Development**:
We offer comprehensive on-site training, with additional opportunities for certification as a smoking cessation advisor and optional courses like first aid.

**Key Requirements**:

- **Experience or interest in vaping**:

- **18+ years old** (required by law)
- **Availability for weekend shifts**, including Sundays
- **Non-smoker** (in line with our Smoke Free Program)
- **Desirable**: Experience in the vape industry
- **Desirable**: At least 1 years’ experience in retail

In recognition of your hard work, you’ll receive an hourly wage plus additional perks. We believe in providing stability, so all team members are guaranteed **a minimum of 14 hours per week**—no zero-hour contracts here. There are also opportunities for additional hours, overtime, and career growth.

**Job Types**: Part-time, Permanent

Pay: £11.44-£12.60 per hour

Expected hours: 14 - 16 per week

Additional pay:

- Bonus scheme
- Loyalty bonus
- Tips

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Every weekend
- Overtime
- Weekend availability
- Weekends only

Application question(s):

- Please confirm you are happy this is is mainly a Weekend position?

**Experience**:

- Retail: 1 year (preferred)

Work Location: In person

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