Customer Service Advisor

1 week ago


Alderley Edge, United Kingdom eComplete Full time

**About Us**

We are the first company to recognise one of the fastest-growing trends in the world of beauty. With modern innovation allowing manufacturers to create devices that mimic the on-site technology used in treatments by professionals in salons, spas, and clinics, CurrentBody has brought together a complete selection of beauty devices designed specifically for home use.

We aim to offer the largest selection of safe, clinically proven electrical health and beauty products in the world, supported by a team with exceptional product knowledge and who provide excellent customer care.

Currentbody has rapidly grown over the last 3 years, launching 16 international websites and successfully selling and distributing products to over 122 countries worldwide. represents some of the World's top Beauty brands such as L'Oreal, NuFACE and SmoothSkin, leading the way in this niche part of the industry.

**Title**:Customer Service Advisor

**Location**:Alderley Business Park, Cheshire, SK10 4ZE

**Salary**: £21,000

**The Role**

We are looking for a highly motivated individuals to join our growing team. As the foremost provider of beauty devices, we handle a wide range of products and have suppliers and customers across the world. This role will see you interact with customers across the globe to ensure they receive top class customer service.

This role is an entry level role and detailed training will be provided.

**Responsibilities**
- Maintain customer records by updating account information and recording details of any customer issues/inquiries
- Learning as much as possible about the company's range of products to ensure you can offer great advice to the customers pre and post-purchase
- Liaising with other departments to resolve queries and obtain information for customers
- Online live text chat with on-site visitors helping them with product advice
- Managing logistics and deliveries
- Working with different payment systems

**Skills**
- Previous experience working in a customer services role
- Passion for customer service
- Excellent IT skills and a good understanding online purchasing
- Outgoing, friendly attitude and tactful
- Able to work under pressure in a fast-paced environment
- Ability to multi-task

**Shift patterns**:
Shifts are done on a weekly rotation of the below times:

- 6am - 2:30pm
- 8am - 4:30pm
- 1pm - 9:30pm
- 1 in 3 Weekends

Please note: Weekend opening hours are 9:00am - 5:30pm.



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