1st Line Support

7 days ago

Milton Keynes, United Kingdom Experis LTD Full time

**1ST LINE SERVICE DESK ANALYST**
**Permanent**
**Milton Keynes (Onsite 5 days a week)**
**£20- 25K**
**Overview**
Our client is a growing IT consultancy. They are looking for a 1st Line Support to join their team. The role is pivotal to the daily operation of the business ensuring that their customers' requirements are met accurately and efficiently. Our client is an innovative,dynamic technology company serving an impressive array of industry leading customers. As Microsoft Gold Partners, they work closely with Microsoft to ensure the highest quality deployments are delivered to our clients, whilst continually refreshing their skillsto keep ahead of the curve.
**Key Accountabilities**
- Logging and updating all key information regarding the support call on the Company's Incident Management Application
- Resolving the support call in a quick and efficient manner, paying particular attention to Company SLA's
- Creation of support documentation.
- Liaison third parties and customers to ensure that agreed service levels are met.
- To escalate calls where necessary to Second Line
- To keep up to date with appropriate technologies as used by the Company and its Clients from time to time
- To familiarise yourself with all key Company systems
- To show a genuine desire to continually improve your technical knowledge and ability through self-study and in conjunction with the Company's offer of training
- Handle technical support issues via incident management escalations
- You are expected to be aware of our information security processes and procedure's ensuring that these are adhered to in line with ISO27001 at all times

**Qualifications & Experience**:
**Technical Skills**:

- Previous experience working in a problem solving and remote IT role
- Microsoft Office Suite
- Office 365
- Windows 10 and Microsoft Server
- Active Directory
- Hardware Troubleshooting and Build experience
- Must be able to demonstrate the ability to diagnose and troubleshoot IT issues
- Documentation is extremely important within this role

**Person Specification**:

- Excellent customer service communication skills (both verbal and written)
- Confident when dealing with client requests
- Desire to study for technical qualifications
- Good team player
- Ideally you will have an understanding of ITIL Service Delivery and a recent certification

  • 1st Line Support

    2 days ago

    Milton Keynes, United Kingdom Advantage Resourcing Full time

    1st Line Support 3 month initial contract opportunity Milton Keynes (Hybrid 3/4 days per week on site) Inside IR35 Reporting to the Service Desk Team Leader, you will be the initial port of call for providing technical support to end-users who need assistance with their computer hardware or software. This could involve fixing a technical fault, answering a...

  • 1st Line IT Support Engineer

    2 weeks ago

    Milton Keynes, United Kingdom ITECCO Full time

    **Position**: IT Support Engineer **Location**: Milton Keynes **Salary**: £22K - £28K My client is a leading construction company that is currently going through a large period of growth, they are looking for an IT Support Engineer to join their well accomplished IT Team. On a daily basis, you will be the 1st point of contact remotely oronsite providing...

  • 1st Line Support Engineer

    1 week ago

    Milton Keynes, United Kingdom Ekco Full time

    Milton Keynes, England, United Kingdom 1st Line Support Engineer Founded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. In a few words,...

  • 1st Line Support Engineer

    1 week ago

    Milton Keynes, United Kingdom Ekco Full time

    About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back! We have over...

  • 1st Line Support Engineer

    4 days ago

    Milton Keynes, United Kingdom Ekco Full time

    About Ekco🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.☁️ In a few words, we take businesses to the cloud and back!🌍...

  • 1st Line Support Engineer

    4 days ago

    Milton Keynes, United Kingdom Ekco Full time

    About Ekco🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.☁️ In a few words, we take businesses to the cloud and back!🌍...

  • 1st / 2nd Line Engineer

    10 hours ago

    Milton Keynes, United Kingdom EAC Consulting Group Full time

    EAC are representing a great local Managed Service Provider who are going through a stage of growth at current, the business works with some great clients from SME’s up to larger Nationals so there is the opportunity of a varied and exciting role! They are looking for a 1st / 2nd Line Engineer to support their client base with a wide array of queries,...

  • 1st Line Support Analyst

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Graphnet Health Full time £35,000 - £45,000 per year

    1st Line Support AnalystReporting to:1st Line Application Support Team LeadLocation:Flexible - Hybrid working with visits to office in Milton Keynes expectedBackground:Graphnet Health is a software development company that provides solutions to the healthcare IT market and we are seeking a talented individual to join our operations team as an Application...

  • 1st Line Support Analyst

    1 week ago

    Milton Keynes, United Kingdom Graphnet Health Full time

    Reporting To: 1st line Application Support Team LeadLocation: Flexible – Hybrid working with visits to office in Milton Keynes expected. Background Graphnet Health is a software development company that provides solutions to the healthcare IT market, and we are seeking a talented individual to join our operations team as an Application Support Analyst for...

  • 1st Line Support Analyst

    2 weeks ago

    Milton Keynes, United Kingdom Graphnet Health Full time

    Reporting to: 1st Line Application Support Team Lead Location: Flexible - Hybrid working with visits to office in Milton Keynes expected Background Graphnet Health is a software development company that provides solutions to the healthcare IT market and we are seeking a talented individual to join our operations team as an Application Support Analyst for our...