Stores Team Leader

**Job Title: Stores Team Leader**

**Location: Daventry**

**Salary: £27,000 - £28,000**

**Reporting to: Stores Manager & Client Operational Manager**

**About the Role**:
To manage the client's on-site team through the day-to-day running of the stores. To deliver a high level of customer service within the Customer's site that supports their Manufacturing Services Operation and meet their contractual obligations. To continueto build and grow strong customer relationships through continuously improving the offer they provide, strong communication and accountability skills.

**Key Responsibilities**:

- Team Management - Motivating and leading your team successfully, whilst ensuring the ongoing development of individual team members. Carrying out regular 1-2-1 reviews to assess individual's performance against the client's values providing feedback thatensures continuous development
- Stores Management - Support your team in the day-to-day running of the store's operation ensuring the stores are managed and maintained to a high standard so it meets the relevant performance indicators as defined by the business. Maintaining a clean, tidy,and safe working environment that reflects their professional image.
- Continuous Improvement - Continue site improvement projects including a relocation, labelling and stock checking project to ensure we are offering the highest standard to the client.
- Systems - Data entry of all daily transactions and stock movements onto relevant systems. Ensuring all stores systems and procedures are followed. Understanding the importance of the requirements of ISO 9002and ensuring that all the required internal/customer'ssystems are followed in accordance with the scope of supply.
- Customer Service - Delivering continuous improvement in service to achieve customer satisfaction through the implementation of added values initiatives and exceeding customer expectations
- Interpersonal Skills - Communicating with customers and colleagues in a way that achieves results whilst maintaining professional relationships. Regular review meetings with key stakeholders at the site.
- Flexibility & Resource - Be adaptable to the changing demands of the business and operational needs in delivering the companies contractual obligations to the customer across all discipline's locations. When necessary, help, manage, and support other operations/locationswithin the Electrocomponents Group.
- Health & Safety - Complying with all the necessary Health & Safety Regulations within the workplace and escalate any H&S issues to the nominated contact within the customer site and at Head Office, ensure yourself and your team have completed monthly Safetyhub training modules within the set timeframe.
- Supplier Interaction - Supplier visits, discussing new/improved discounts etc.
- OPEX - Internal Audit is a huge part of the job and ensuring that you are following the correct processes to be in the best position to prepare for the OPEX (Hold or maintain a Gold Standard award)
- SSL and Empty Bin reviews
- To carry out such other duties which are consistent with the nature and responsibilities of the job
- Delivery of excellent Client experience and satisfaction
- Working in a team
- Working in a fast-paced environment with responsive action being applied efficiently and effectively to meet the needs of the Client
- Strong problem-solving skills
- Strong attention to detail with a high level of accuracy
- Exceptional customer service skills
- Strong interpersonal and communication skills, both verbal and written
- Excellent IT skills (SAP experience is desirable but not essential)
- Strong organisational skills

**Benefits**:

- Single person private medical insurance
- Holidays: 23 days per year (March to April)
- Pension at 5% EE, 3%ER
- Retail discount schemes
- Free Employee Assistance Programme - Legal, medical, and financial advice
- Career and training development opportunities
- Cycle to work scheme
- Option to buy additional holidays