CRM Administrator

4 days ago

London, United Kingdom Addison Lee Full time

An exciting opportunity has become available for an Administrator within the IT Operations department, responsible for maintaining the new Addison Lee Customer Relationship Management (CRM) system.

As the CRM Administrator, you’ll ensure that all the data is accurate and up to date and manage all tickets about issues that are raised by internal Addison Lee CRM users. You’ll be expected to work collaboratively with other technical teams and 3rd party support supplier in the case of service recovery.

You will develop good working relationships with business stakeholders to be the trusted, go-to person for CRM items, and is an excellent opportunity to work across several departments including Marketing, Sales and Contact center.

**Main Accountabilities**
Work alongside the Solution Lead on the CRM project delivery

Supporting day to day CRM user enquires and requests

Answer tickets and help with the overall running of the system

Monitoring the overall health of the system

Understand and advise on CRM best practice

Create supporting dashboards and workflows to support the business

Manage any system updates with 3rd party service partner

**Requirements**:
Experienced in working in a support role

Familiar with CRM systems

Attention to detail, proficient problem solving and the ability to multitask.

Excellent communication skills including the ability to deal with senior stakeholders

Ability to articulate issues to second and third tier support

An appreciation of environment management, release management, code management, and versioning best practices

Experience in working in an agile environment essential, preferably using toolsets such as JIRA and Confluence

Experience with a leading CRM system a plus

Experience using any of the Freshworks products is desirable

Have a great team working style with a collaborative outlook on working

Ability to work alongside Sales and Marketing teams

**Benefits**

**In return for your efforts, you will receive**:
Salary of £30,000 - £35,000 (dependent on experience)**,** Pension Scheme, Private Medical Insurance, Life Insurance (Death in Service), Gym Allowance, Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), 2 days paid volunteering leave a year, Travel Insurance, Extensive retail discounts via Reward Gateway, support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loan, Discounted Cabs and Courier services (within London).

**About Us**

Addison Lee - driving London safely and in style since 1975.

As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network.

Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise and we are always looking for great people who can drive innovation.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

**Equality and Diversity Information**

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.

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