Quality Assurance Leader

**Location**

Donegall Square West, Belfast / Foyle / Dunmurry & Remote Working

**The Role**

As a Quality Assurance Leader, you will undertake Quality Assurance reviews of personal and business customers from an Ongoing Due Diligence perspective. You will also undertake Quality Assurance reviews on new to bank on-boarding cases.

We’re looking for a resilient and confident individual, with the ability to act with integrity at all times. You’ll be someone who works well as part of a team and is passionate about working in an environment of continuous learning, quality and collaboration.

**What you’ll do**
- QA on ongoing due diligence. Responsible for conducting detailed and objective quality reviews of customer files from an AML / financial crime perspective for both business and personal customers.
- QA on new to bank business and personal customers - Assessment of the on-boarding information against AML legislative requirements as well as the Group’s AML Directive and local procedures.
- Ensuring that sufficient files are reviewed in line with targets to ensure the annual objectives of the Customer Protection Centre are met.
- Working with the other Quality Assurance Leaders to feed back to the wider Ongoing Due Diligence team on systemic errors, issues and trends.
- Communicating with line management on file completion progress, pass/fail rate, recurring errors, issues, suggested changes to procedure, policy etc.
- Where appropriate, liaising directly with the Personal Banking network and Relationship Managers for Business Banking to advise on reasons for resubmissions, fails and to proactively advise on relevant thematic issues.
- Maintain positive lines of communication with those responsible for on-boarding new to bank business customers, to ensure CX objectives are met.
- Maintain a collaborative relationship with wider Group QA colleagues to ensure consistency of approach (where applicable) and sharing of best practice.
- Where relevant / appropriate, input to risk assessment / financial crime assessments and ‘raise flag’ on emerging risks and associated issues.
- To promote the importance and an understanding of financial crime issues within the front line and act as a point of contact where relevant / appropriate.
- To ensure customers are provided with advice and service compliant with all existing legal, regulatory and voluntary code obligations, and all Bank standards, policies, processes and procedures.
- Work with stakeholders in implementing any relevant changes (eg in Group requirements or legislation) into QA processes so that these are embedded in the checks carried out.
- To ensure all activities are aligned to the core values thereby ensuring fair treatment of all customers.

**What skills / qualifications will you need?**
- Essential _
- Excellent knowledge and understanding of AML requirements within a UK and EU context essential.
- Good experience of advising on AML issues and working knowledge of UK AML standards in the context of customer due diligence for both personal and business / corporate customers.
- Banking Certificate or 3rd level Business related qualification preferred.
- AML qualification (eg ICT or similar) preferred.
- Analytical and logical approach to problem solving with the proven ability to make considered decisions.
- Working with senior stakeholders such as senior RMs in advising on customer related information requirements.

**Salary & Benefits**
- Annual salary depending on experience.
- 32 days’ leave per year (22 days’ annual leave plus 10 paid bank holidays).
- Company pension contribution - we will contribute up to 10% of your salary.
- Funded private medical care provided by Benenden.
- Access to ‘Danske Discounts’ offering discount on a wide range of products and activities such as eating out, fashion, accommodation, motoring and gym membership.
- Access to a range of flexible benefits including holiday buy, cycle to work, travel insurance, dental insurance, critical illness insurance and digital health assessments.
- Financial support for Further Education after successful completion of 12 months service.

**Please Note**
- This is a full time role at 35 hours per week.

**Why we think you’ll love it here**:
**_We are a flexible employer _**

Our hybrid working model is based on our colleagues’ need to concentrate, collaborate and connect.

It provides flexibility of work location within a framework where an individual’s role allows:

- Minimum 2 days in the office per week
- Remaining time is a choice of home, local branch or office locations

We have comprehensive support virtually and in person to support you as you start your career with us.

We want to be the best bank for our customers, colleagues, partners and society. Visit our social media channels (Danske Bank UK on LinkedIn, Twitter, Facebook and Instagram) or read more about our approach to being a responsible business here: danskebank.co.uk/responsibility

**_W