Customer Service Assistant

5 days ago

Huntingdon, United Kingdom Fleet Assist Full time

**Role**:Customer Service Assistant

**Hours**:37.5 per week (part-time also considered)

**Location**:Ermine Business Park, PE29 6XU

**The Call Centre Progression Plan**

**Customer Service Assistant £19,500**

You will have:

- Experience in a Customer Service environment
- Good knowledge of a booking process
- Excellent attention to detail
- Strong communication skills, written and verbal
- Team Player
- Fast and accurate keyboard skills and Accurate data input skills

**Customer Service Coordinator £20,500**

In addition to the Customer Service Assistant, you will have:

- Excellent knowledge of our booking process
- Able to carry out the back office Admin tasks
- Ability to service our special customer lines
- Good Product knowledge of Fleet Assist’s portfolio
- Able to train new starters on our phone based processes
- Low error rates

**Customer Service Specialist £21,500**

In addition to the Customer Service Coordinator, you will have:

- Excellent back-office admin tasks
- Super User of our Atlas system
- Able to train new starters on our back office admin tasks and processes
- Self motivated and able to use own initiative
- Exceptional Product knowledge of Fleet Assist’s portfolio
- Deputise for the Team Leaders in their absence

**Team Leader £23,000-£25,000**

In addition to the Customer Service Specialist, you will have:

- Be able to lead and manage a team
- Have experience of 1-2-1s and delivering feedback
- Be able to motivate the team to achieve their best results
- Manage the Call Centre in the absence of the Call Centre Manager
- Sector Knowledge

**About Fleet Assist**

Fleet Assist provides network management services to 38 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.

**The Call Centre Overview**

With a friendly team of around 18, The Call Centre is the point of contact for drivers to book services for their vehicles. We do this using our in-house system, ‘Atlas’. Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.

We manage around 70,000 bookings per year.

**About You**

You will be passionate about providing excellent customer service and thrive in a fast-paced environment. You will be looking to progress through our progression plan as indicated in the diagram below.

**What’s in it for me?**

We provide a friendly working environment with the ability to progress in the role at your speed and ability.

Our Team Leaders and Call Centre Manager will have regular reviews with you to help you achieve the level you are looking to reach.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37.5 per week

**Salary**: £19,500.00-£21,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Huntingdon, PE29 6XU: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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