Support Worker

**Support Worker** -_(crisis and accommodation services)_

**Salary**: £21,500 pro rata _(rising to £22,000 after 6 months completed service)_

**Hours**:33.75 per week, Permanent _(Subject to ongoing funding)_

Monday to Friday, with unpaid 30-minute break.

**Compulsory participation 2nd tier on-call rota**

**Location**: Monmouthshire _(main office base Abergavenny, involves travel around Monmouthshire)_

**About the role**

Our cultural vision is one of developing and maximising our people’s potential. The successful applicant will join our Monmouthshire Team working with a diverse group of people either in the community or within refuge. Alongside your team, you will provide a pro-active, people-led, holistic, and trauma-informed service to women, young people, and children. This role requires you to empower and support women and children, carrying out individual risk assessments and contributing to the health and safety within refuge. Key to this role will be ensuring the safety of everyone you support and working within Cyfannol’s framework to help achieve these aims.

**About you**

You will be resilient and robust with the ability to build trust and relationships with vulnerable people easily. You will have an understanding and an empathetic personality, which will assist your approach when providing practical and emotional support to people via a range of methods. You will enjoy variety and change with the ability to work under pressure and on your own initiative, although supported by a three tiered on-call system. You will be open minded, non-judgemental, enjoy working with different backgrounds/cultures and understand the complexity of VAWDASV.

You will have an approach that fosters empowerment and personal growth. You will understand the challenges of providing critical services to vulnerable people, and ideally have experience within the Violence Against Women, Domestic Abuse & Sexual Violence sector.

**Purpose of the post**

To provide support and advice to women (and their children) who are accessing our service at the point of crisis. Ensure immediate intervention, risk assessment and safety planning where needed.

To provide specialist support to women and children accessing accommodation services in Monmouthshire who are affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV) and who may have multiple disadvantages. To contribute to creating an exemplary and inclusive support and accommodation service, which recognises that women and families have multiple disadvantages, trauma, strengths and unique needs.

**Specific responsibilities**
- Demonstrate and promote the organisation’s ethos, vision and values
- Keep abreast of regulation changes within HR related topics, attend training, develop networks to support development in the role
- Contribute to the protection and enhancement of the organisation’s reputation
- Participate in team meetings, supervision and appropriate training
- Work within the Organisation’s Policies and Procedures
- Carry out any other reasonable duties as required as requested by your line manager

**Crisis intervention project**:
Deliver specialist Domestic Abuse support services to women and children who seek safety, support or information often at the point of crisis through our drop-in centre.

Carry out initial needs and risk assessments to determine what level and type of service is appropriate.

Support women to identify and engage with their personal safety plan.

Signpost/refer women to the most appropriate service(s) including external agencies, social services, the police and our own services.

Process requests for emergency refuge or temporary accommodation, assessing suitability and arranging transportation if needed.

Complete MARAC Referrals for high-risk clients; ensuring completion of all tasks allocated to CWA following MARAC.

To assist lead crisis support worker in making contact following PPN referrals received from the police.

Ensure accurate records are maintained in relation to all aspects of the service, including inputting information into the Information Management System.

Be fully aware of the child and adult protection procedures, report to line manager any concerns and process referrals when required.

Work alongside colleagues to ensure the smooth running of all our support services.

Encourage clients to participate in and give feedback on service provision.

**Accommodation project**:
Deliver specialist tailored support services to women and children who are accessing our services and contribute to the creation of safe, trauma informed, welcoming environments.

As a team, manage the referrals into the service, carrying out Initial Contact Assessments, risk assessments and safety plans with women to ascertain together which services they need immediately and the short-medium term.

Assist women and children to access dispersed refuge and set up together their licence and housing benefits a