Residence Services Advisor

Are you passionate about providing outstanding customer service and helping students feel at home? Join our dynamic team as a Residence Services Advisor and play a vital role in delivering a seamless, student-focused accommodation experience.

**About the role**

The University manages over 1700 bedrooms on the Plymouth campus, mostly occupied by 1st year undergraduate students as well as supporting small cohorts of health students alongside our NHS partners in Torbay, Taunton and Truro.

You'll use our bespoke accommodation software, StarRez, to manage bookings, track occupancy, allocate parking spaces and keep records of all interactions. Day to day you’ll provide administrative support to the Halls Team including setting up meetings, ensuring records are updated and minuting formal meetings with students held as part of our conduct and complaints processes. You will also monitor daily updates from our buildings provider for example maintenance resolution reports, ensure that any issues match our list of outstanding issues and highlight trends and recurring problems at team meetings, to ensure that students’ living environment is maintained to the highest standards.

To support the core activities of the University the whole Accommodation Team are involved in key events such as Open Days, Applicant Days, Student Arrivals, and University Clearing. This requires an element of weekend working approximately 10 times per year. Whilst the role is office based, there is a requirement to interact directly with prospective students, families, and supporters, and helping them navigate the journey to University life as well as visiting halls and checking on issues as they arise, therefore the opportunity to work from home is limited in this role.

If you're ready to make a positive impact and be part of a fun, supportive team, we want to hear from you. Whilst an understanding of Student Accommodation issues would be helpful, it is more important to be highly organised, solution focussed and able to deal with changing priorities as full training will be given.

There is an essential requirement within this role that you will be required to travel to and work at different University sites and/or other business locations that may not be easily accessible by public transport.

This is a full-time position working 37 hours per week on a permanent basis. We regret that there is no opportunity to work from home in this position.

**This role will require an Basic Disclosure and Barring Service Check**

For more information about the job and the person specification, please refer to the job description.

**Application Process**

**Anticipated Interview Date(s): 12**th** February 2025**

**Our Offer**

When joining us, you will receive:

- **Generous annual leave**: 25* Days Annual Leave **plus** Bank Holidays* & Closure Days*
- Generous pension scheme
- Cycle to Work & Electric Car Scheme
- Employee Assistance Programme
- Development opportunities
- Enhanced family leave
- Flexible working
- Retailer discounts
- On-site nursery
- _Pro rata if part-time_

A summary of our comprehensive benefits can be viewed here.

**Additional Information**

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented communities at the University of Plymouth, such as people with disabilities, ethnically diverse and LGBT+.