Student Support Advisor

**About ARU**:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.

ARU Peterborough opened its doors to students in September 2022. The university was delivered in partnership with Cambridgeshire and Peterborough Combined Authority and Peterborough City Council. ARU Peterborough will provide transformational and inclusive higher education for the city and region.

**About the role**:
Our new ARU Peterborough site is open to students and we are looking to recruit a Student Support Adviser to a permanent position. As a member of the team you will provide help, advice and guidance to students across a broad range of library and student support topics via multiple channels.

The role involves supporting students with their pastoral needs and signposting and triaging queries to Student Services teams including money advice, counselling and wellbeing, disability and dyslexia support, study skills plus, academic advice, employability and ARU Temps.

The ability to put people at ease who maybe in distress is a must as is the ability to explain complex regulations and procedures in an accessible manner.

Other duties include: advising students on the use of library resources, study spaces, IT equipment and software as well as contributing to a range of administrative tasks which are key to library and student support services. You will have excellent customer service skills, including being calm under pressure, be IT literate (with a sound knowledge of Microsoft office) and demonstrate attention to detail.

With two A Levels or a vocational qualification at level 3 or equivalent, you will have significant experience of working in a customer service environment, working successfully as part of a team and experience of administrative work using complex information systems. Experience of working in an office or library environment in higher or further education is desirable.

This role is a full time post. Evening work (potentially until 8pm Monday - Thursday) will also be required on a rota basis so there may be some flexibility with hours worked.

Find out more about working with us and how we recruit.

We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.

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We have a responsibility to ensure that all employees are eligible to live and work in the UK.

**_ Committed to being inclusive and open to discuss flexible working._**

**Guidance Notes**:
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.

Job Category

Administrative

Vacancy Type

Permanent

Employment Type

Full time

Salary From

£26,707

Salary To

£30,378

Location

Peterborough

Faculty/Prof Service

Student & Library Services

Ref No

3660

Closing Date

05/10/2025