Customer Services
3 days ago
Led by CEO, entrepreneur and Yorkshire businesswoman Karen Betts, we are Nouveau HD Beauty Group. Our industry leading beauty brands and product range includes Nouveau Lashes, LVL, HD Brows and KB Pro Permanent Makeup.
We are searching for a Customer Experience Specialist with a genuine passion for building positive and long lasting customer relationships. A pro-active thinker, who will confidently translate the benefits of our world class training & products to our activecustomer base.
**You will be responsible for**:
- Securing training course bookings and product purchases across our award winning product range
- Accurately processing customer orders via our online systems
- Handling customer service queries and administration tasks
- Identifying opportunities via our active customer base
- Monitoring and handling customer communication via our Social Media pages and forums
- Undertaking regular Customer Account Reviews, ensuring each customer is aware of new product launches, new training opportunities and campaign launch offers
**Our ideal person**:
- Experience working with customer service, customer care, telesales, phone handling sales queries
- A quick learner who can grasp our systems quickly
- A confident communicator
- Calm under pressure
- Motivated to hit objectives, KPIs and keen to expand your knowledge
**Full training will be given on using the following systems**:
- Magento 2 (online shop)
- CRM (customer account records, database management)
- Microsoft Office 365 (Word, Sharepoint, Excel)
- Live Chat
- Trust Pilot
**We expect**:
- Use our brand names with pride
- Approach each day with a positive mindset
- Take every opportunity to promote our sister brands
- Behave in a way that aligns with our values
- Motivate & encourage your team mates
- Encourage and particular in regular performance reviews
**The benefits**:
- £21,500 pa + BONUS
- 28 days holiday
- Exclusive access to Westfield Health, Optical & Dental cover
- Free products every time we launch
- Heavily discounted products & training all year round
- A focus on skills progression, L&D and ability to grow with our business
- Company pension scheme
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Customer Services
3 days ago
South Elmsall, United Kingdom Nouveau HD Beauty Group Full timeLed by CEO, entrepreneur and Yorkshire businesswoman Karen Betts, we are Nouveau HD Beauty Group. Our industry leading beauty brands and product range includes Nouveau Lashes, LVL, HD Brows and KB Pro Permanent Makeup. We are searching for a Customer Experience Specialist with a genuine passion for building positive and long lasting customer relationships....
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