Training Consultant

**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Title: Training Consultant - Creative Specialist** **Salary**:£47,615 - £52,000 (Depending on Experience) **Location**: Peterborough **Benefits**: - 25 days annual leave, - Up to 10% Bonus - Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10% - Contributory share scheme - Caterpillar will match 50% of the employee's contribution. - Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase. **About IPSD** **The Opportunity** Are you passionate about creating impactful learning experiences and engaging multimedia content? We’re looking for a dynamic individual to support the development and delivery of training modules and courses tailored for dealers, distributors, and customer-facing employees. In this role, you’ll bring training to life through compelling video production and interactive learning materials. If you have a flair for visual storytelling and experience with Adobe Creative Suite, DominKnow or equivalent training development software, we’d love to hear from you **What You Will Do**: - Develop and deliver training modules and programs aligned with customer service processes and organizational goals. - Manage 10+ concurrent training projects, including video and course development. - Create engaging multimedia content— photos, audio, and video—for training and communication. - Translate customer needs into creative concepts and contribute to strategic planning for content execution. - Ensure all materials align with brand guidelines and effectively engage the target audience. - Monitor training effectiveness using performance data and ROI metrics; implement improvements as needed. - Maintain and update training materials to ensure compliance with company policies. - Evaluate new training tools and methods for future program enhancement. **Skills You Have**: **Training Operations**:Level Working Knowledge: - Documents training procedures and administration principles. - Describes key responsibilities and scopes of the training operations function. - Identifies major activities performed by training support staff. - Competent user of Adobe Creative Suite, DominKnow or equivalent training development software **Customer Focus**: Level Basic Understanding: - Focuses activities on developing and maintaining positive customer relationships. - Review and maintain training materials to ensure compliance with organizational policies and procedures. - Explains why customer satisfaction is important to successful product/service delivery. **Relationship Management**:Level Basic Understanding: - Keeps abreast of training trends and available resources and makes recommendations on "best value" programs - Identifies key business relationships in own organization. - Explains the benefits of building business partnerships. **Effective Communications**: Level Working Knowledge: **Collaborating**: Level Basic Understanding: - Demonstrates a basic understanding of the concept of collaborative processes. - Explains the concept of collaboration as applicable to organizations. - Contrasts collaborative with competitive operating styles in organizations. **Creativity**: Level Working Knowledge: - Shares ideas and is open to other opinions and views. - Analyzes own assignments and work environment for creative changes. - Exhibits interest in new ideas and experimentation. - Contributes to and encourages new ideas; builds on suggestions of others. **Vendor/Supplier Management**: Level Working Knowledge: - Works with vendors to assure that products or services are delivered to time and quality specifications. - Provides feedback on vendor performance to responsible contract administrators. - Resolves routine issues or problems with vendors in organization's best interest. - Identifies communications bottlenecks and recommends appropriate solutions. - Builds effective working relationships with counterparts in vendor or supplier's organization. **Additional Info** - This role is based in the office 5 days a week. **What You Will Get** **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon