Income Team Administrator

**Job title**: Income Team Administrator

**Reports to**: Deputy Accounts Receivable Manager

**Responsible for**: N/A

**Department**: Finance

**Grade**: RU05

**Main purpose of the job**:
The Income Team Administrator is a key part of the team maintaining accurate recording of student fee payment and University income information across the University’s financial systems and sales ledger, ensuring all customer accounts are accurate and up to date.

Under the direction of the Deputy AR Manager, the post holder will administer daily and monthly accounts receivable transactions and reconciliations ensuring that all fee and income is reflected on the University finance system accurately and within agreed timescales. The role holder will also be responsible for debt collection activities in line with the University’s debt management plan.

The role is essential to support the University’s operational reputation with students and external customers and the post holder will support the department to realise the University’s income reconciliation and the overall finance funding and revenue goals and targets.

The post holder will work closely with stakeholders across Finance, Registry, Academic Services and Colleges to ensure appropriate service levels are agreed and achieved. The post holder may represent Finance and the University in working groups and user groups relevant to the role.

**Main duties and responsibilities**:
1. To process financial transactions within the University’s finance system in respect of tuition fee payments, scholarships and discounts

2. To administer and reconcile tuition fee payments from University partners of collaboration programmes, sponsors and other funders

3. To administer and reconcile fee payments and other revenue received via the University’s e
- commerce pathways and online store environments

4. Assist with month-end activities in line with the agreed month-end close timetable

5. To work effectively as part of a team and provide a welcoming, responsive and professional service to all clients, ensuring all contacts are conducted with a focus on ensuring a high quality ‘customer experience’

6. Responsible for the raising and distribution of invoices and credit notes for students and commercial customers of the University and its subsidiaries

7. Taking payments by credit/debit card, cash and cheques

8. To set-up and maintain products on the University’s Online Store and respond to daily e

9. To work closely with other University departments to ensure data on the student record system is accurate and can be used by the Finance Department

10. Create and maintain all customer accounts on the finance systems and any other systems used by central finance

11. Assisting in the University’s registration and open days when required and attend induction days to advise on finance issues

12. Work closely with the Student Finance Team and Cashier in relation to allocation of fee payments, scholarships, discounts and cash postings to student and commercial accounts

13. To conduct all tasks in compliance with the most current legislation and University policy and procedures and to maintain confidentiality of all information according to the principles of the Data Protection Act.

14. To assist in the design and implementation of administrative procedures in support of funds assessment and dispersal

15. To undertake such duties as may be reasonably required by the Deputy Accounts Receivable Manager or the Accounts Receivable Manager.

**Person Specification**

**Measured **Requirements Essential **by**:
Education and Qualifications
- No specific qualifications are required for the role. A

Knowledge and Skills
- Experience of working within a financial operations environment including an ability to analyse and understand accounting processes and financial reconciliations
- Able to demonstrate proficiency with the Microsoft suite of programmes (Word, Excel, Outlook) and able to learn new administrative systems as appropriate. A, I
- Numeracy skills to be able to manage financial queries in relation to fees and funding, check financial information, update systems and input financial data/information accurately
- Using University databases, able to check finance information, input student data/information accurately and analyse data for various reporting purposes, both internally and externally.
- Ability to pay close attention to detail.
- Ability to work proactively and flexibly as part of the AR Team, contributing to ongoing service development and improvement with a clear focus on customer satisfaction.
- Able to prioritise a busy workload and cope with conflicting demands with a ‘can do’ approach to work and colleagues
- Understand the need for delivering excellent customer service and maintain a student centred approach at all times.
- An ability to contribute to ongoing service development and improvement, maintain a clear focus on customer satisfac