Senior Claims Handler

3 days ago


Taunton, United Kingdom Everpool Full time

**Senior Claims Handler - Taunton**_
- **Full Time, Permanent**_
- **Remote or office based**_
- **Monday to Friday with the occasional weekend (rota based)**_
- **£19,000 - £24,000 DOE**_
**Claims / Insurance experience essential**:

- **Overview**_
As a senior member of the team, you will be self-motivated with the ability to effectively prioritise your workload whilst being expected to work with a very high level of autonomy.
The role will require you to take on leadership level responsibilities such as managing a region of surveyors or requiring you to triage the insurance claim and appointing suppliers you believe will provide the right outcome for the customer whilst controllingcost for the insurer.
- **Job Description**_
- Be responsible for a caseload of claims and suppliers, where you will co-ordinate the end to end claim journey for the customer ensuring you remain the key point of contact.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders, this will include working with your leader to identifycases that need dedicated claims handling as opposed to automation.
- Being responsible for ensuring claim costs are controlled and updated accordingly
- Working on complaint resolution ensuring we record and resolve in adherence to client and FCA guidance
- From time to time you will be expected to carry out other duties and special projects in addition to key roles and responsibilities to suit business needs.
- **Job Details**_
- Monday to Friday with the occasional weekend (rota based)
- £19,000 - £24,000 DOE
- Hybrid or remote working
- Flexible hours
- Great training programme
- 20 days a year annual leave + bank holidays
- Extensive benefits package.


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